Zoom Communications, Inc. Recognized as a Leader in 2025 Gartner Magic Quadrant for Unified Communications as a Service

Zoom Communications has been named a Leader in the 2025 Gartner Magic Quadrant for UCaaS, emphasizing its AI-first approach.

Quiver AI Summary

Zoom Communications, Inc. has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Unified Communications as a Service (UCaaS), marking its sixth consecutive inclusion in this report. This recognition underscores Zoom's commitment to its AI-first approach, particularly with the AI Companion integrated into its Zoom Workplace platform, which enhances user productivity and work quality. Zoom is also notable for being one of only two companies listed in both the UCaaS and Contact Center as a Service (CCaaS) Magic Quadrants. Shawn Rolin, General Manager for Zoom Workplace, expressed pride in this recognition, emphasizing it as validation of their unified platform strategy that combines communication and contact center functionalities.

Potential Positives

Zoom Communications, Inc. has been recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Unified Communications as a Service (UCaaS), marking its sixth consecutive inclusion in this prestigious ranking.
Zoom is one of only two companies to achieve placements in both the UCaaS and Contact Center as a Service (CCaaS) Magic Quadrants, underscoring its robust unified platform strategy.
The recognition is seen as validation of Zoom's commitment to AI-first innovations, particularly through its AI Companion feature, which enhances productivity and the quality of work for users.

Potential Negatives

While recognized as a leader in the Gartner Magic Quadrant for UCaaS, the reliance on AI-first innovations could raise concerns about the quality of human interaction in communication and collaboration.
The disclaimer from Gartner indicates that high placement in their Magic Quadrant does not guarantee a user's selection of Zoom, which could imply that competitive offerings may still be appealing for potential customers.
While being recognized for its unified platform strategy, Zoom did not address any specific challenges or criticisms it may face in the evolving UCaaS market.

FAQ

What recognition did Zoom Communications receive in 2025?

Zoom Communications was recognized as a Leader in the 2025 Gartner Magic Quadrant for Unified Communications as a Service (UCaaS).

How many times has Zoom been included in the Gartner Magic Quadrant for UCaaS?

This is Zoom’s sixth inclusion in the Gartner Magic Quadrant for UCaaS.

What is the significance of Zoom being in both UCaaS and CCaaS Magic Quadrants?

Zoom is one of only two companies represented in both UCaaS and CCaaS Magic Quadrants, showcasing its dual capability in communication and contact center services.

What technology does Zoom utilize to enhance workplace communication?

Zoom employs an AI-first approach, integrating AI Companion within the Zoom Workplace platform to improve communication and collaboration.

Where can I find the full Gartner Magic Quadrant report?

You can download a complimentary copy of the Gartner Magic Quadrant for UCaaS from the Zoom website.

Disclaimer: This is an AI-generated summary of a press release distributed by GlobeNewswire. The model used to summarize this release may make mistakes. See the full release here.

$ZM Congressional Stock Trading

Members of Congress have traded $ZM stock 3 times in the past 6 months. Of those trades, 0 have been purchases and 3 have been sales.

Here’s a breakdown of recent trading of $ZM stock by members of Congress over the last 6 months:

REPRESENTATIVE ROBERT BRESNAHAN has traded it 2 times. They made 0 purchases and 2 sales worth up to $30,000 on 06/25, 06/06.
REPRESENTATIVE JEFFERSON SHREVE sold up to $50,000 on 05/12.

To track congressional stock trading, check out Quiver Quantitative's congressional trading dashboard.

$ZM Insider Trading Activity

$ZM insiders have traded $ZM stock on the open market 28 times in the past 6 months. Of those trades, 0 have been purchases and 28 have been sales.

Here’s a breakdown of recent trading of $ZM stock by insiders over the last 6 months:

ERIC S. YUAN (Chief Executive Officer) has made 0 purchases and 4 sales selling 74,812 shares for an estimated $5,487,961.
JONATHAN CHADWICK has made 0 purchases and 3 sales selling 50,000 shares for an estimated $3,716,531.
APARNA BAWA (Chief Operating Officer) has made 0 purchases and 3 sales selling 26,627 shares for an estimated $1,955,951.
VELCHAMY SANKARLINGAM (Pres. of Engineering & Product) has made 0 purchases and 4 sales selling 24,690 shares for an estimated $1,874,153.
SANTIAGO SUBOTOVSKY has made 0 purchases and 10 sales selling 14,850 shares for an estimated $1,175,997.
HERBERT RAYMOND MCMASTER has made 0 purchases and 3 sales selling 3,500 shares for an estimated $283,500.
JANET NAPOLITANO sold 2,617 shares for an estimated $200,921

To track insider transactions, check out Quiver Quantitative's insider trading dashboard.

$ZM Hedge Fund Activity

We have seen 382 institutional investors add shares of $ZM stock to their portfolio, and 376 decrease their positions in their most recent quarter.

Here are some of the largest recent moves:

NORGES BANK removed 2,288,599 shares (-24.8%) from their portfolio in Q2 2025, for an estimated $178,464,950
NEWLANDS MANAGEMENT OPERATIONS LLC removed 2,025,000 shares (-35.0%) from their portfolio in Q2 2025, for an estimated $157,909,500
QUBE RESEARCH & TECHNOLOGIES LTD added 1,287,695 shares (+220.1%) to their portfolio in Q2 2025, for an estimated $100,414,456
ACADIAN ASSET MANAGEMENT LLC added 1,097,333 shares (+41.1%) to their portfolio in Q2 2025, for an estimated $85,570,027
BLACKROCK, INC. removed 977,840 shares (-5.6%) from their portfolio in Q2 2025, for an estimated $76,251,963
FMR LLC added 968,983 shares (+10.2%) to their portfolio in Q2 2025, for an estimated $75,561,294
CONTRARIUS GROUP HOLDINGS LTD removed 892,715 shares (-100.0%) from their portfolio in Q1 2025, for an estimated $65,855,585

To track hedge funds' stock portfolios, check out Quiver Quantitative's institutional holdings dashboard.

$ZM Analyst Ratings

Wall Street analysts have issued reports on $ZM in the last several months. We have seen 7 firms issue buy ratings on the stock, and 1 firms issue sell ratings.

Here are some recent analyst ratings:

RBC Capital issued a "Outperform" rating on 09/18/2025
Needham issued a "Buy" rating on 09/18/2025
Benchmark issued a "Buy" rating on 09/18/2025
Rosenblatt issued a "Buy" rating on 09/18/2025
Mizuho issued a "Outperform" rating on 08/26/2025
Keybanc issued a "Underweight" rating on 08/22/2025
Baird issued a "Outperform" rating on 08/22/2025

To track analyst ratings and price targets for $ZM, check out Quiver Quantitative's $ZM forecast page.

$ZM Price Targets

Multiple analysts have issued price targets for $ZM recently. We have seen 18 analysts offer price targets for $ZM in the last 6 months, with a median target of $88.5.

Here are some recent targets:

Matthew Harrigan from Benchmark set a target price of $110.0 on 09/18/2025
Joshua Reilly from Needham set a target price of $100.0 on 09/18/2025
Catharine Trebnick from Rosenblatt set a target price of $110.0 on 09/18/2025
Parker Lane from Stifel set a target price of $90.0 on 09/18/2025
Thomas Blakey from Cantor Fitzgerald set a target price of $87.0 on 09/18/2025
Rishi Jaluria from RBC Capital set a target price of $100.0 on 09/18/2025
Siti Panigrahi from Mizuho set a target price of $100.0 on 08/26/2025

Full Release

SAN JOSE, Calif., Sept. 26, 2025 (GLOBE NEWSWIRE) -- Zoom Communications, Inc. (NASDAQ: ZM) today announced it has been recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Unified Communications as a Service (UCaaS). This is Zoom’s sixth inclusion in the Magic Quadrant for UCaaS, and Zoom is one of only two companies that have placements in both UCaaS and CCaaS Magic Quadrants.

Zoom believes this recognition highlights the strength of Zoom’s AI-first approach to communication and collaboration. AI Companion is embedded across the Zoom Workplace platform to help users gain more insights from their conversations, be more effective with their time, and ultimately deliver higher-quality work faster.

“It’s a tremendous honor to be recognized in the Gartner Magic Quadrant™ for UCaaS for a sixth year in a row,” said Shawn Rolin, General Manager for Zoom Workplace, Global Solutions Engineering and Services at Zoom. “And to be one of only two companies to receive placements in both UCaaS and CCaaS Magic Quadrants, we feel this validates our commitment to AI-first innovations that help people do their work faster and better.”

Zoom regards its recognition as a leader in the Magic Quadrant for UCaaS and its inclusion in the Gartner Magic Quadrant for CCaaS as reflecting the strength of Zoom’s unified platform strategy, delivering both communication and contact center capabilities within a single, easy-to-use experience.

Download a complimentary copy of the Gartner Magic Quadrant for UCaaS here to read the full report.

To learn more about Zoom Workplace, visit the Zoom website .

Gartner Disclaimer
Gartner, Magic Quadrant for Unified Communications as a Service, Pankil Sheth, Megan Fernandez, Rafael Benitez, Nitin Narang 22 September 2025.

Gartner does not endorse any vendor, product, or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved.

About Zoom
Zoom’s mission is to provide an AI-first work platform for human connection. Reimagine teamwork with Zoom Workplace — Zoom’s open collaboration platform with AI Companion that empowers teams to be more productive. Together with Zoom Workplace, Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center, strengthen customer relationships throughout the customer lifecycle. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California. Get more information at zoom.com .

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