ibex gains TESDA accreditation for Enterprise-Based Education and Training in Central Visayas, enhancing local workforce development.
Quiver AI Summary
Ibex, a global leader in business process outsourcing and AI-powered customer engagement solutions, has received Enterprise-Based Education and Training (EBET) accreditation from the Technical Education and Skills Development Authority (TESDA), marking it as the first accredited enterprise in Central Visayas, Philippines. This partnership aims to enhance hiring capabilities while positively impacting the local Bohol community through industry-aligned training programs. Ibex will offer Contact Center Services Training, which focuses on essential skills like workplace communication and English proficiency, culminating in a TESDA certificate for participants. The five-year program also provides scholarships for qualified enrollees. The initiative underscores ibex's commitment to developing local talent and contributing to the region's economic growth.
Potential Positives
- ibex has become the first and only accredited enterprise in Central Visayas under the Enterprise-Based Education and Training (EBET) accreditation, enhancing its reputation in the region.
- The partnership with TESDA is expected to improve the company’s hiring capabilities and contribute positively to the local workforce by providing industry-relevant training.
- ibex's initiative aligns with the economic development goals of the Bohol community, demonstrating the company's commitment to social responsibility and talent development.
- The accreditation allows ibex to offer a nationally recognized TESDA certificate upon completion of their training program, which could increase the employability and skill level of participants in the call center industry.
Potential Negatives
- While ibex's partnership with TESDA demonstrates commitment to community development, it may indicate a need for substantial external assistance in workforce training and skill development, which could reflect negatively on the company's internal training capabilities.
- The press release focuses heavily on the company’s local training initiatives, which may unintentionally draw attention to potential issues regarding employee training and development standards prior to this accreditation.
- The statement emphasizes a newly established partnership and accreditation, which could suggest that prior training frameworks were inadequate, raising concerns about the quality of past employee training efforts.
FAQ
What is the EBET accreditation awarded to ibex?
The EBET accreditation signifies ibex as the first accredited enterprise in Central Visayas, validating its training programs in partnership with TESDA.
How does the partnership with TESDA benefit the Bohol community?
This partnership enhances ibex's hiring capabilities and contributes to local economic development by providing industry-aligned training for community members.
What training does ibex provide under the EBET program?
ibex offers Contact Center Services Training, focusing on workplace communication, quality standards, and English proficiency essential for the call center industry.
What certification do participants receive after completing ibex's training?
Participants receive a nationally recognized TESDA certificate after completing 144 hours of enterprise simulation and customized training activities.
Are scholarships available for ibex's training programs?
Yes, TESDA scholarships are available, including up to 100% free tuition and training allowances for qualified enrollees.
Disclaimer: This is an AI-generated summary of a press release distributed by GlobeNewswire. The model used to summarize this release may make mistakes. See the full release here.
Full Release
BOHOL, Philippines, Oct. 28, 2025 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced that it has been awarded the Enterprise-Based Education and Training (EBET) accreditation by the Technical Education and Skills Development Authority (TESDA), making it the first and only accredited enterprise in Central Visayas.
ibex has partnered with TESDA, the government agency responsible for managing and supervising technical education and skills development in the Philippines. This collaboration between ibex’s Talent Acquisition, Training, and Operations teams will enhance the company’s hiring capabilities while creating meaningful impact in the Bohol community.
“This partnership with TESDA is a testament to ibex’s long-standing commitment to the Bohol community and our dedication to developing world-class Filipino talent,” said Potski Alvarez, President of ibex Philippines. “As the first BPO company established in Bohol, being part of this landmark program allows us to strengthen our workforce while also contributing to the economic development of the region by providing industry-aligned training that opens doors to meaningful careers.”
The accreditation was awarded under the Enterprise-Based Education and Training (EBET) Framework Act, which was signed into law in February 2025. The law seeks to strengthen collaboration among TESDA, enterprises, and technical/vocational training institutions to ensure that the Filipino workforce is equipped with industry-relevant, future-ready skills.
Under the five-year accreditation program, ibex is authorized to deliver Contact Center Services Training designed to bridge critical learning gaps in workplace communication, quality standards, and English proficiency, all of which are essential competencies in the call center industry. Those who complete the course will receive a nationally recognized TESDA certificate after undergoing 144 hours of enterprise simulation and customized training activities. TESDA scholarships, including up to 100% free tuition and training allowances, are available to qualified enrollees.
“With more than 15,000 employees across ten sites in the Philippines, ibex continues to set the standard for world-class culture, employee engagement, and innovation,” added Alvarez.
About ibex
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of approximately 30 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.
ibex leverages its diverse global team of more than 33,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 170 million critical customer interactions annually on behalf of our clients, driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn .
Media Contact:
Dan Burris
ibex
[email protected]
A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/6e00a335-fa5e-4f4b-acb1-66f4e8202c2f
