Zoom Communications partners with Oracle to enhance customer experience through integrated AI-driven solutions on Oracle Cloud Infrastructure.
Quiver AI Summary
Zoom Communications, Inc. has announced a strategic partnership with Oracle to enhance customer experience through faster resolutions and streamlined interactions using Zoom's customer experience platform on Oracle Cloud Infrastructure. This collaboration allows Oracle to utilize Zoom Contact Center for its global customer service operations, showcasing the integration of Zoom's AI communication capabilities with Oracle's cloud services. Both companies emphasize delivering exceptional customer experiences and improving business outcomes by unifying customer interactions across multiple channels while providing employees with better productivity tools. The joint solutions target industries like healthcare and finance, ensuring consistent and secure customer engagement across various sectors. Zoom and Oracle will showcase their integrated solutions at Oracle AI World in Las Vegas from October 13-26.
Potential Positives
- Announcement of a strategic go-to-market partnership with Oracle, enhancing customer engagement by integrating Zoom's customer experience platform with Oracle Cloud Infrastructure.
- Real-world adoption as Oracle selects Zoom Contact Center to enhance its global customer service operations, demonstrating practical applications of the partnership.
- Enhancements in customer engagement and employee productivity through unified interactions and a 360-degree customer view, aimed at delivering faster resolutions and measurable value.
- Targeted industry-specific solutions for sectors like healthcare, financial services, retail, and hospitality, leveraging Oracle's existing solutions to attract new customers.
Potential Negatives
- The partnership may indicate Zoom's reliance on Oracle's infrastructure, which could raise concerns about its own platform's robustness and versatility.
- The announcement does not include any significant new features or advancements for Zoom’s offerings, which could be perceived as lacking innovation compared to competitors.
- Zoom's involvement in this partnership might divert attention from its own product development priorities, potentially impacting its overall strategic focus.
FAQ
What is the partnership between Zoom and Oracle?
Zoom Communications and Oracle have formed a strategic partnership to enhance customer experience through integrated communication and cloud solutions.
How will the partnership benefit customer engagement?
The partnership will provide unified customer engagement, allowing organizations to manage interactions across multiple channels seamlessly.
What capabilities does Zoom CX offer on Oracle Cloud?
Zoom CX on Oracle Cloud Infrastructure enables faster resolutions, intelligent self-service, and streamlined omnichannel interactions for organizations.
Which industries will the Zoom and Oracle solutions benefit the most?
The solutions will particularly benefit sectors such as healthcare, financial services, retail, and hospitality, leveraging Oracle's existing industry solutions.
Where can I see the Zoom and Oracle solutions in action?
You can visit Zoom's booth at Oracle AI World in Las Vegas, from October 13-26, at booth #1017.
Disclaimer: This is an AI-generated summary of a press release distributed by GlobeNewswire. The model used to summarize this release may make mistakes. See the full release here.
$ZM Congressional Stock Trading
Members of Congress have traded $ZM stock 3 times in the past 6 months. Of those trades, 0 have been purchases and 3 have been sales.
Here’s a breakdown of recent trading of $ZM stock by members of Congress over the last 6 months:
- REPRESENTATIVE ROBERT BRESNAHAN has traded it 2 times. They made 0 purchases and 2 sales worth up to $30,000 on 06/25, 06/06.
- REPRESENTATIVE JEFFERSON SHREVE sold up to $50,000 on 05/12.
To track congressional stock trading, check out Quiver Quantitative's congressional trading dashboard.
$ZM Insider Trading Activity
$ZM insiders have traded $ZM stock on the open market 30 times in the past 6 months. Of those trades, 0 have been purchases and 30 have been sales.
Here’s a breakdown of recent trading of $ZM stock by insiders over the last 6 months:
- ERIC S. YUAN (Chief Executive Officer) has made 0 purchases and 4 sales selling 74,812 shares for an estimated $5,487,961.
- JONATHAN CHADWICK has made 0 purchases and 3 sales selling 50,000 shares for an estimated $3,716,531.
- APARNA BAWA (Chief Operating Officer) has made 0 purchases and 3 sales selling 26,627 shares for an estimated $1,955,951.
- VELCHAMY SANKARLINGAM (Pres. of Engineering & Product) has made 0 purchases and 4 sales selling 24,690 shares for an estimated $1,874,153.
- SANTIAGO SUBOTOVSKY has made 0 purchases and 12 sales selling 17,325 shares for an estimated $1,375,926.
- HERBERT RAYMOND MCMASTER has made 0 purchases and 3 sales selling 3,500 shares for an estimated $283,500.
- JANET NAPOLITANO sold 2,617 shares for an estimated $200,921
To track insider transactions, check out Quiver Quantitative's insider trading dashboard.
$ZM Hedge Fund Activity
We have seen 376 institutional investors add shares of $ZM stock to their portfolio, and 294 decrease their positions in their most recent quarter.
Here are some of the largest recent moves:
- NORGES BANK removed 2,288,599 shares (-24.8%) from their portfolio in Q2 2025, for an estimated $178,464,950
- NEWLANDS MANAGEMENT OPERATIONS LLC removed 2,025,000 shares (-35.0%) from their portfolio in Q2 2025, for an estimated $157,909,500
- QUBE RESEARCH & TECHNOLOGIES LTD added 1,287,695 shares (+220.1%) to their portfolio in Q2 2025, for an estimated $100,414,456
- ACADIAN ASSET MANAGEMENT LLC added 1,097,333 shares (+41.1%) to their portfolio in Q2 2025, for an estimated $85,570,027
- BLACKROCK, INC. removed 977,840 shares (-5.6%) from their portfolio in Q2 2025, for an estimated $76,251,963
- FMR LLC added 968,983 shares (+10.2%) to their portfolio in Q2 2025, for an estimated $75,561,294
- MILLENNIUM MANAGEMENT LLC added 845,496 shares (+1246.1%) to their portfolio in Q2 2025, for an estimated $65,931,778
To track hedge funds' stock portfolios, check out Quiver Quantitative's institutional holdings dashboard.
$ZM Analyst Ratings
Wall Street analysts have issued reports on $ZM in the last several months. We have seen 7 firms issue buy ratings on the stock, and 1 firms issue sell ratings.
Here are some recent analyst ratings:
- Benchmark issued a "Buy" rating on 09/18/2025
- RBC Capital issued a "Outperform" rating on 09/18/2025
- Needham issued a "Buy" rating on 09/18/2025
- Rosenblatt issued a "Buy" rating on 09/18/2025
- Mizuho issued a "Outperform" rating on 08/26/2025
- Wedbush issued a "Outperform" rating on 08/22/2025
- Keybanc issued a "Underweight" rating on 08/22/2025
To track analyst ratings and price targets for $ZM, check out Quiver Quantitative's $ZM forecast page.
$ZM Price Targets
Multiple analysts have issued price targets for $ZM recently. We have seen 19 analysts offer price targets for $ZM in the last 6 months, with a median target of $90.0.
Here are some recent targets:
- Ryan Macwilliams from Wells Fargo set a target price of $90.0 on 10/01/2025
- Matthew Harrigan from Benchmark set a target price of $110.0 on 09/18/2025
- Thomas Blakey from Cantor Fitzgerald set a target price of $87.0 on 09/18/2025
- Catharine Trebnick from Rosenblatt set a target price of $110.0 on 09/18/2025
- Parker Lane from Stifel set a target price of $90.0 on 09/18/2025
- Rishi Jaluria from RBC Capital set a target price of $100.0 on 09/18/2025
- Joshua Reilly from Needham set a target price of $100.0 on 09/18/2025
Full Release
SAN JOSE, Calif., Oct. 13, 2025 (GLOBE NEWSWIRE) -- Zoom Communications, Inc. (NASDAQ: ZM) announced a strategic go-to-market (GTM) partnership with Oracle designed to help organizations transform the experience they deliver to customers through faster resolutions, streamlined omnichannel interactions, and intelligent self-service.
With this partnership, Zoom CX can now run on Oracle Cloud Infrastructure, bringing the capabilities of Zoom’s customer experience platform to even more organizations. Furthering the strategic partnership, in January, Oracle selected Zoom Contact Center to support its own global customer service front-end operations, bringing Zoom Contact Center to Oracle’s service agents worldwide and integrating with Oracle Service workflows. This real-world adoption demonstrates how enterprises can combine Zoom’s AI-first communication capabilities with Oracle’s trusted cloud infrastructure and industry-leading applications to elevate customer engagement, workforce productivity, and accelerate business outcomes.
“We’re focused on helping organizations deliver exceptional customer experiences and achieve better business outcomes,” said Christine Sarros, Senior Vice President of Enterprise Engineering at Oracle. “Through our partnership with Zoom, we’re bringing together the power of Oracle Cloud Infrastructure and applications with Zoom’s communication platform to give enterprises a foundation for AI-driven engagement.”
“Customers want more than a conversation – they want results,” said Chris Morrissey, General Manager, Zoom CX. “With Zoom Contact Center on OCI alongside Oracle’s market leading applications, we’re empowering organizations to unify customer interactions, employee workflows, and data into a single intelligent system. The outcome is faster resolutions, stronger relationships, and measurable value at scale.”
With Zoom and Oracle’s collaboration, customers will benefit from:
- Unified customer engagement: Zoom Contact Center enables customer interactions across voice, chat, email, SMS, messaging, social, and video channels to integrate with workflows in sales, service, and support. For example, a service call can instantly update a customer record and initiate a follow-up task for a sales rep.
- 360-degree customer view: From first touchpoint to resolution, agents get instant access to a complete view of each customer in one place. By combining Zoom’s communication platform with Oracle’s unified data model across service, sales, finance, and supply chain, every interaction becomes streamlined, informed, and connected.
- Employee productivity: By eliminating manual data entry and silos between communication platforms and applications, employees can spend less time on administrative work and more time building relationships.
- Industry-specific extensions: The collective solutions will be particularly beneficial for customers in the healthcare, financial services, retail, and hospitality sectors, given Oracle’s existing solutions for those industries.
-
Trust at a global scale:
This integration enables organizations to deliver consistent, high-quality interactions across geographies and industries backed by enterprise-grade security and compliance.
Come visit Zoom and see the solution in action at Oracle AI World in Las Vegas, October 13-26, at booth #1017.
About Zoom
Zoom’s mission is to provide an AI-first work platform for human connection. Reimagine teamwork with Zoom Workplace — Zoom’s open collaboration platform with AI Companion that empowers teams to be more productive. Together with Zoom Workplace, Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center, strengthen customer relationships throughout the customer lifecycle. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California. Get more information at
zoom.com
.
About Oracle’s Partner Program
Oracle’s partner program helps Oracle and its partners drive joint customer success and business momentum. The newly enhanced program provides partners with choice and flexibility, offering several program pathways and a robust range of foundational benefits spanning training and enablement, go-to-market collaboration, technical accelerators, and success support. To learn more, visit
https://www.oracle.com/partner/
Trademarks
Oracle, Java, MySQL and NetSuite are registered trademarks of Oracle Corporation. NetSuite was the first cloud company—ushering in the new era of cloud computing.
Zoom Public Relations
Travis Isaman
[email protected]
