Zoom Communications named a leader in UCaaS platforms by Forrester, excelling in customer feedback and innovative features.
Quiver AI Summary
Zoom Communications, Inc. has been recognized as a "leader" in the UCaaS market by Forrester in its Q3 2025 report, receiving high marks for various platform capabilities such as meeting experience, chat intelligence, collaboration tools, and security features. The report highlights Zoom's strengths in its meetings and AI integration, along with notable services like local backup for its phone systems and a robust 99.999% uptime SLA. Zoom’s strategy emphasizes enhancing collaboration through meaningful connections and innovative AI solutions, contributing to above-average customer feedback on its comprehensive suite of services. The company aims to improve productivity and teamwork through its AI-first work platform, Zoom Workplace, as it continues to innovate in the communications space.
Potential Positives
- Zoom Communications, Inc. has been recognized as a “leader” in the UCaaS sector by Forrester, signifying its strong position in the market and competitive advantages.
- Zoom received the highest scores in multiple criteria, including meeting experience and chat intelligence, highlighting its superior platform capabilities.
- The report indicated above-average customer feedback, showcasing user satisfaction and the effectiveness of Zoom's services in modernizing collaboration.
- Zoom's strategic vision emphasizes innovation and AI integration, positioning the company for future growth in the collaboration space.
Potential Negatives
- None
FAQ
What recognition did Zoom receive from Forrester in 2025?
Zoom was named a “leader” with above-average customer feedback among UCaaS platforms in Forrester's Q3 2025 report.
What are some strengths of the Zoom platform?
The platform is recognized for its meetings experience, work persistence, reliability, and AI integration for meetings.
How does Zoom support collaboration?
Zoom enhances collaboration through tightly coupled document collaboration and no-code employee-accessible workflow automation features.
What exceptional scores did Zoom achieve in the Forrester report?
Zoom received the highest scores in meeting experience, chat automation, collaboration organization, AI assistant capabilities, and security.
What is Zoom's mission and main offering?
Zoom's mission is to provide an AI-first work platform for human connection, focusing on its collaborative platform, Zoom Workplace.
Disclaimer: This is an AI-generated summary of a press release distributed by GlobeNewswire. The model used to summarize this release may make mistakes. See the full release here.
$ZM Congressional Stock Trading
Members of Congress have traded $ZM stock 8 times in the past 6 months. Of those trades, 5 have been purchases and 3 have been sales.
Here’s a breakdown of recent trading of $ZM stock by members of Congress over the last 6 months:
- REPRESENTATIVE ROBERT BRESNAHAN has traded it 7 times. They made 5 purchases worth up to $75,000 on 03/04, 02/25, 01/28 and 2 sales worth up to $30,000 on 06/25, 06/06.
- REPRESENTATIVE JEFFERSON SHREVE sold up to $50,000 on 05/12.
To track congressional stock trading, check out Quiver Quantitative's congressional trading dashboard.
$ZM Insider Trading Activity
$ZM insiders have traded $ZM stock on the open market 31 times in the past 6 months. Of those trades, 0 have been purchases and 31 have been sales.
Here’s a breakdown of recent trading of $ZM stock by insiders over the last 6 months:
- ERIC S. YUAN (Chief Executive Officer) has made 0 purchases and 14 sales selling 575,818 shares for an estimated $45,777,832.
- JONATHAN CHADWICK has made 0 purchases and 4 sales selling 50,000 shares for an estimated $3,853,283.
- APARNA BAWA (Chief Operating Officer) has made 0 purchases and 3 sales selling 28,174 shares for an estimated $2,124,419.
- VELCHAMY SANKARLINGAM (Pres. of Engineering & Product) has made 0 purchases and 3 sales selling 22,095 shares for an estimated $1,653,344.
- SANTIAGO SUBOTOVSKY has made 0 purchases and 6 sales selling 12,375 shares for an estimated $965,132.
- JANET NAPOLITANO sold 2,617 shares for an estimated $200,921
To track insider transactions, check out Quiver Quantitative's insider trading dashboard.
$ZM Hedge Fund Activity
We have seen 352 institutional investors add shares of $ZM stock to their portfolio, and 288 decrease their positions in their most recent quarter.
Here are some of the largest recent moves:
- JPMORGAN CHASE & CO added 3,527,855 shares (+181.0%) to their portfolio in Q1 2025, for an estimated $260,249,863
- FMR LLC removed 3,231,018 shares (-25.4%) from their portfolio in Q1 2025, for an estimated $238,352,197
- PACER ADVISORS, INC. removed 2,801,144 shares (-58.4%) from their portfolio in Q1 2025, for an estimated $206,640,392
- BALYASNY ASSET MANAGEMENT L.P. added 1,738,820 shares (+8940.9%) to their portfolio in Q1 2025, for an estimated $128,272,751
- GOLDMAN SACHS GROUP INC added 986,609 shares (+230.2%) to their portfolio in Q1 2025, for an estimated $72,782,145
- ALYESKA INVESTMENT GROUP, L.P. removed 986,501 shares (-90.8%) from their portfolio in Q1 2025, for an estimated $72,774,178
- CONTRARIUS GROUP HOLDINGS LTD removed 892,715 shares (-100.0%) from their portfolio in Q1 2025, for an estimated $65,855,585
To track hedge funds' stock portfolios, check out Quiver Quantitative's institutional holdings dashboard.
$ZM Analyst Ratings
Wall Street analysts have issued reports on $ZM in the last several months. We have seen 5 firms issue buy ratings on the stock, and 1 firms issue sell ratings.
Here are some recent analyst ratings:
- Keybanc issued a "Underweight" rating on 06/06/2025
- RBC Capital issued a "Outperform" rating on 05/22/2025
- Benchmark issued a "Buy" rating on 05/22/2025
- Rosenblatt issued a "Buy" rating on 05/22/2025
- Needham issued a "Buy" rating on 05/22/2025
- Mizuho issued a "Outperform" rating on 04/15/2025
To track analyst ratings and price targets for $ZM, check out Quiver Quantitative's $ZM forecast page.
$ZM Price Targets
Multiple analysts have issued price targets for $ZM recently. We have seen 18 analysts offer price targets for $ZM in the last 6 months, with a median target of $85.0.
Here are some recent targets:
- Jackson Ader from Keybanc set a target price of $73.0 on 06/06/2025
- Nikolay Beliov from B of A Securities set a target price of $84.0 on 05/22/2025
- Rishi Jaluria from RBC Capital set a target price of $95.0 on 05/22/2025
- Thomas Blakey from Cantor Fitzgerald set a target price of $87.0 on 05/22/2025
- Mark Murphy from JP Morgan set a target price of $85.0 on 05/22/2025
- James Fish from Piper Sandler set a target price of $85.0 on 05/22/2025
- Matthew Harrigan from Benchmark set a target price of $102.0 on 05/22/2025
Full Release
SAN JOSE, Calif., July 14, 2025 (GLOBE NEWSWIRE) -- Zoom Communications, Inc. (NASDAQ: ZM) today announced its recognition as a “leader” with above-average customer feedback among UCaaS platforms by Forrester, a leading global research and continuous guidance firm, in The Forrester Wave(™): Unified-Communications-As-A-Service Platforms, Q3 2025 report.
Platform capabilities
The Forrester report states: “Zoom’s strengths come from its meetings experience, work persistence, and reliability. In meetings, Zoom has a well-integrated (and useful) AI companion and flexible video layout support. Work persistence is enhanced through tightly coupled docs collaboration and no-code employee-accessible workflow automation. Zoom supports local backup not just for phone systems but also for video meetings and even messaging support. Zoom offers a credit-backed 99.999% uptime SLA for its phone system.”
Zoom received the highest scores possible in the following criteria: meeting experience, chat intelligence, chat automation, collaboration organization and unification, vertical and department features, meeting hardware support, hybrid support and resiliency, phone hardware support and services, CCaaS, AI assistant, platform experience, security and data protection, and scale and geography.
A strategic vision for the future
The Forrester report notes: “Zoom’s strategy is to refocus collaboration on meaningful connection, and it is innovating aggressively to enable this. While AI-enabled communication is not unique, Zoom has invested carefully in making the meetings experience better, for example, by connecting AI notetaking to work automation. Zoom has also focused on creating new collaborative surfaces (docs), increasing the persistence of work.”
Zoom received the highest scores possible in the following criteria within the strategy category: vision, innovation, and supporting services and offerings.
Zoom receives above-average customer feedback
According to the report, in addition to being named a leader, Zoom received above-average customer feedback, with customers reporting “using the whole Zoom suite to great success, allowing them to modernize processes and collaboration styles.”
Read the full report here . To learn more about Zoom Workplace, visit the Zoom website .
Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester’s objectivity here .
About Zoom
Zoom’s mission is to provide an AI-first work platform for human connection. Reimagine teamwork with Zoom Workplace — Zoom’s open collaboration platform with AI Companion that empowers teams to be more productive. Together with Zoom Workplace, Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center, strengthen customer relationships throughout the customer lifecycle. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California. Get more information at
zoom.com
.
Contact:
Lacretia Nichols
[email protected]
