H.R. 5771: Reliable Social Security Service for Seniors Act

This bill, titled the Reliable Social Security Service for Seniors Act, aims to improve the service quality of the Social Security Administration (SSA) for the public, particularly for seniors and individuals seeking disability determinations. The main provisions of the bill include the following:

Full Staffing of SSA Offices

The bill mandates that the Commissioner of Social Security ensure that every office of the Social Security Administration is fully staffed during business hours. This staffing requirement is set to ensure that there are enough employees available to answer telephone calls and assist the public. The specified business hours are from 8:00 a.m. to 5:00 p.m. local time, Monday through Friday, excluding federal holidays.

Implementation Timeline

The provisions outlined in the bill are scheduled to take effect on January 1, 2027, giving the SSA time to prepare for this staffing requirement.

Impact on Disability Determination Agencies

In addition to the SSA offices, the bill also notes that state agencies responsible for making disability determinations should also be adequately staffed to handle calls during the standard business hours. This is to improve the overall accessibility and efficiency of the services related to disability claims.

Overall Goals

By ensuring that these offices are adequately staffed to answer calls, the bill aims to enhance the reliability of the Social Security services provided to seniors and individuals needing assistance with their social security needs, potentially reducing wait times and improving customer satisfaction.

Relevant Companies

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