net2phone AI Agent enhances customer interactions through scalable AI solutions for sales, support, and administrative tasks.
Quiver AI Summary
net2phone has launched the AI Agent, a virtual assistant designed to enhance customer experiences across sales, support, and administrative tasks through various channels including website, phone, and chat. This scalable and customizable solution utilizes conversational AI to manage routine inquiries, appointment scheduling, and personalized account information, offering services that mimic human interactions with improved efficiency and cost-effectiveness. The AI Agent supports multiple languages and is available 24/7, addressing common challenges such as staffing optimization and repetitive customer requests. The initiative aims to help businesses streamline operations while enhancing customer engagement. For more detailed information, businesses are invited to explore the net2phone AI Agent website.
Potential Positives
- Introduction of net2phone AI Agent enhances customer engagement by providing a scalable and customizable virtual agent for businesses across multiple communication channels.
- Employs conversational AI to assist with sales, support, and administrative tasks, increasing efficiency and customer satisfaction.
- Offers multilingual support and 24/7 availability, catering to diverse customer needs and preferences.
- Addresses common organizational challenges such as optimizing staffing and managing routine inquiries, providing a cost-effective solution for businesses.
Potential Negatives
- The press release focuses heavily on the capabilities of the net2phone AI Agent, which could suggest a shift towards automation that may raise concerns about job security for human employees in customer support roles.
- The emphasis on cost-effectiveness and optimization of staffing levels may indicate that the company is prioritizing cost savings over the quality of customer service.
- There is no mention of any pilot programs or current client testimonials that could substantiate the claims made about the AI Agent's effectiveness, potentially leaving customers skeptical about its performance.
FAQ
What is the net2phone AI Agent?
The net2phone AI Agent is a customizable virtual agent that manages sales, support, and administrative tasks across multiple channels for businesses.
How does net2phone AI Agent improve customer experiences?
It engages customers through conversational AI, providing fast and consistent responses to inquiries and managing tasks like scheduling and order status.
In which languages is net2phone AI Agent available?
The net2phone AI Agent is fluent in English, Spanish, and Portuguese, accommodating diverse customer communication preferences.
What challenges does net2phone AI Agent address?
It optimizes staffing, handles routine inquiries, and improves efficiency for both sales and support teams in organizations.
How can businesses learn more about net2phone AI Agent?
Businesses can visit the net2phone AI Agent website for detailed information on its features and functionalities.
Disclaimer: This is an AI-generated summary of a press release distributed by GlobeNewswire. The model used to summarize this release may make mistakes. See the full release here.
$IDT Insider Trading Activity
$IDT insiders have traded $IDT stock on the open market 11 times in the past 6 months. Of those trades, 0 have been purchases and 11 have been sales.
Here’s a breakdown of recent trading of $IDT stock by insiders over the last 6 months:
- BILL PEREIRA (COO & President) sold 29,175 shares for an estimated $1,378,282
- DAVID WARTELL (CHIEF TECHNOLOGY OFFICER) sold 17,116 shares for an estimated $806,286
- MENACHEM ASH (EVP of Strategic&Legal Affairs) sold 6,557 shares for an estimated $301,627
- JOYCE J MASON (EVP and Corporate Secretary) has made 0 purchases and 3 sales selling 5,859 shares for an estimated $274,009.
- MARCELO FISCHER (Chief Financial Officer) has made 0 purchases and 3 sales selling 2,406 shares for an estimated $114,787.
- NADINE SHEA (EVP of GLOBAL HUMAN RESOURCES) sold 1,000 shares for an estimated $53,738
- ERIC F. COSENTINO sold 551 shares for an estimated $25,053
To track insider transactions, check out Quiver Quantitative's insider trading dashboard.
$IDT Hedge Fund Activity
We have seen 89 institutional investors add shares of $IDT stock to their portfolio, and 64 decrease their positions in their most recent quarter.
Here are some of the largest recent moves:
- ALMANACK INVESTMENT PARTNERS, LLC. removed 12,580,530 shares (-100.0%) from their portfolio in Q3 2024, for an estimated $480,198,830
- BLACKROCK, INC. added 255,928 shares (+18.5%) to their portfolio in Q4 2024, for an estimated $12,161,698
- ALTA FOX CAPITAL MANAGEMENT, LLC removed 210,154 shares (-68.0%) from their portfolio in Q4 2024, for an estimated $9,986,518
- KAHN BROTHERS GROUP INC removed 91,347 shares (-27.7%) from their portfolio in Q4 2024, for an estimated $4,340,809
- DEUTSCHE BANK AG\ added 80,817 shares (+32.4%) to their portfolio in Q4 2024, for an estimated $3,840,423
- JPMORGAN CHASE & CO added 56,738 shares (+101.5%) to their portfolio in Q4 2024, for an estimated $2,696,189
- FIRST TRUST ADVISORS LP removed 56,201 shares (-100.0%) from their portfolio in Q3 2024, for an estimated $2,145,192
To track hedge funds' stock portfolios, check out Quiver Quantitative's institutional holdings dashboard.
Full Release
net2phone AI Agent manages sales, support, and administrative tasks across website, phone, and chat for enhanced customer experiences
Newark, NJ, Feb. 27, 2025 (GLOBE NEWSWIRE) -- net2phone , a leading provider of intelligent communications-as-a-service for businesses and contact centers, today introduced net2phone AI Agent , offering businesses of all sizes a highly scalable and customizable virtual agent to provide exceptional customer experiences across sales, support and administrative tasks.
“ net2phone AI Agent leverages conversational AI to engage customers in helpful dialogues and to take approved actions on their behalf,” said Zali Ritholtz, net2phone’s COO. “From answering routine customer questions on order status and product availability to executing more complex tasks such as managing appointments or processing product returns, the net2phone AI Agent follows the company’s business rules and leverages external APIs to interact with your existing programs, software, and databases – assisting customers in much the same way an employee would but with greater speed, consistency and more cost effectively.”
net2phone AI Agent handles many aspects of routine customer interactions across the organization including:
- Answering incoming calls and inquiries
- Scheduling appointments and sending follow-up reminders
- Providing customers with personalized account data including balances and order status
- Greeting visitors on the website and guiding them in real-time
“Customers have strong channel preferences,” Ritholtz added. “ net2phone AI Agent engages customers on the organization’s website, on the phone, or via chat – in whichever medium the customer is most comfortable. It is also fluent in multiple languages including English, Spanish and Portuguese, and is available around the clock.”
net2phone AI Agent helps organizations solve common sales, support and staffing challenges including:
- Optimizing staffing levels in response to volatile demand
- Recruiting, hiring and training staff for temporary or seasonal roles that do not provide long-term value
- Repeatedly addressing similar and routine customer inquiries and requests
- Scheduling appointments and reminders
See the net2phone AI Agent website for more details on key features and functionalities: https://www.net2phone.com/products/ai-agent .
“ net2phone AI Agent provides businesses of all sizes with a highly scalable and cost-effective solution to significant challenges organizations face as they work to enhance the experience of customer interactions,” said Jonah Fink, CEO of net2phone. “We invite businesses of all sizes to see how net2phone AI Agent can help your business grow more profitably.”
About net2phone:
net2phone’s innovative cloud-based, unified communications as a service, contact center as a service and SIP trunking solutions help businesses around the globe succeed through smarter conversations with enhanced intelligence and insights. net2phone’s commitment to delivering reliable and high-quality communications services has earned it a reputation as a leader in both innovation and growth. net2phone is a subsidiary of IDT Corporation (NYSE: IDT). To learn more, please visit net2phone.com or connect on LinkedIn .
net2phone Media Contact:
Denise D'Arienzo
VP of Marketing & Sales Operations
Email:
[email protected]
IDT Corporation Investor Relations Contact:
Bill Ulrey
Phone: (973) 438-3838
E-mail:
[email protected]
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