eGain Corporation unveiled the eGain AI Agent 2, enhancing omnichannel customer experience with reliable AI automation and quality assurance.
Quiver AI Summary
eGain Corporation announced the launch of its eGain AI Agent 2 for Omnichannel CX Automation during the Solve25 user conference, presenting a comprehensive solution designed to enhance enterprise reliability in customer experience. This innovative AI solution tackles common challenges such as inconsistent responses and complex workflows through a hybrid AI approach that combines probabilistic reasoning for flexibility and deterministic reasoning for accuracy in compliance-sensitive tasks. The introduction of the PrismEval Service ensures quality control by continuously aligning AI responses with trusted knowledge sources, resulting in what eGain terms "Assured Actions," which provide consistent customer experiences. The AI Agent 2 supports multiple communication channels and integrates easily with platforms like Amazon Connect and Salesforce, allowing for rapid deployment and configuration. The solution aims to improve both customer and agent experiences significantly, as highlighted by a testimonial from Rogue Credit Union. The eGain AI Agent 2 is now available for organizations looking to enhance their customer interaction capabilities.
Potential Positives
- eGain Corporation introduced its eGain AI Agent 2, which features a hybrid AI approach to improve reliability and consistency in customer experience automation.
- The solution includes PrismEval™, a quality assurance mechanism that optimizes AI-generated responses to align with trusted knowledge sources, enhancing accuracy and reducing errors.
- eGain AI Agent 2 supports omnichannel communication, allowing seamless integration across various platforms and improving customer and agent experience.
- The rapid deployment capability of the eGain AI Agent 2 enables organizations to configure and implement the solution quickly, improving operational efficiency.
Potential Negatives
- Press release emphasizes significant challenges faced by organizations deploying AI agents, suggesting that the market is struggling with issues such as incomplete knowledge bases and unreliable handling of complex processes.
- The reliance on a unique hybrid AI approach raises concerns about complexity and potential integration issues that could deter companies from adopting the solution.
- The mention of compliance-sensitive workflows highlights the risks associated with AI interactions, which could concern potential customers about the reliability of the system in highly regulated environments.
FAQ
What is eGain AI Agent 2?
eGain AI Agent 2 is an advanced solution for omnichannel customer experience automation that ensures reliability and consistent performance in AI interactions.
How does eGain ensure quality in AI responses?
eGain utilizes the PrismEval Service, which continuously optimizes responses to match trusted knowledge, minimizing inaccuracies in AI-generated guidance.
What challenges does eGain AI Agent 2 address?
The solution addresses issues like incomplete knowledge bases, inconsistent answers, and unreliable handling of complex, compliance-sensitive workflows.
Where can I learn more about eGain AI Agent 2?
Interested organizations can visit www.eGain.com or https://www.egain.com/ai-agent/ for detailed information and configuration options.
What industries can benefit from eGain AI Agent 2?
eGain AI Agent 2 is designed for various industries, particularly those needing compliance and precision, enhancing customer trust and meeting regulatory requirements.
Disclaimer: This is an AI-generated summary of a press release distributed by GlobeNewswire. The model used to summarize this release may make mistakes. See the full release here.
$EGAN Insider Trading Activity
$EGAN insiders have traded $EGAN stock on the open market 3 times in the past 6 months. Of those trades, 0 have been purchases and 3 have been sales.
Here’s a breakdown of recent trading of $EGAN stock by insiders over the last 6 months:
- ERIC SMIT (Chief Financial Officer) has made 0 purchases and 3 sales selling 15,000 shares for an estimated $150,000.
To track insider transactions, check out Quiver Quantitative's insider trading dashboard.
$EGAN Hedge Fund Activity
We have seen 26 institutional investors add shares of $EGAN stock to their portfolio, and 38 decrease their positions in their most recent quarter.
Here are some of the largest recent moves:
- BULLSEYE ASSET MANAGEMENT LLC removed 192,504 shares (-100.0%) from their portfolio in Q2 2025, for an estimated $1,203,150
- UBS GROUP AG removed 64,048 shares (-31.3%) from their portfolio in Q2 2025, for an estimated $400,300
- O'SHAUGHNESSY ASSET MANAGEMENT, LLC added 55,749 shares (+284.2%) to their portfolio in Q2 2025, for an estimated $348,431
- ROYAL BANK OF CANADA added 47,578 shares (+2729.7%) to their portfolio in Q2 2025, for an estimated $297,362
- RITHOLTZ WEALTH MANAGEMENT added 31,116 shares (+inf%) to their portfolio in Q2 2025, for an estimated $194,475
- ACADIAN ASSET MANAGEMENT LLC removed 26,152 shares (-2.7%) from their portfolio in Q2 2025, for an estimated $163,450
- JANE STREET GROUP, LLC removed 25,866 shares (-54.2%) from their portfolio in Q2 2025, for an estimated $161,662
To track hedge funds' stock portfolios, check out Quiver Quantitative's institutional holdings dashboard.
Full Release
CHICAGO, Oct. 14, 2025 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), a leading provider of AI CX automation powered by Trusted Knowledge™, today showcased its eGain AI Agent 2 for Omnichannel CX Automation at its Solve25 user conference, introducing a breakthrough approach to enterprise AI that addresses critical reliability and consistency challenges facing customer experience leaders. The solution delivers Assured Actions through a unique combination of hybrid AI reasoning and quality assurance capabilities built on the eGain AI Knowledge Hub™ .
While many organizations rush to deploy AI agents for customer experience, they often encounter significant obstacles including incomplete knowledge bases, inconsistent answers, and unreliable handling of complex, multi-step processes—particularly in compliance-sensitive workflows. eGain AI Agent 2 addresses these challenges head-on with an architecture designed for enterprise reliability.
Trusted Knowledge Meets Hybrid AI
eGain AI Agent 2 is built on eGain's AI Knowledge Hub, which delivers Trusted Knowledge across the enterprise, ensuring that agentic interactions are grounded in accurate, up-to-date information. The solution employs a hybrid AI approach that combines:
- Probabilistic reasoning from large language models for natural conversation and flexibility
- Deterministic reasoning for specific, multi-step workflows where precision is critical—especially important in compliance and high-risk use cases
This hybrid approach ensures that AI agents can handle both routine inquiries and complex processes that require exact procedural adherence.
PrismEval ™ : Quality Assurance Built In
A key differentiator is the PrismEval Service, which continuously optimizes the match between the knowledge base and answers delivered by AI. Unlike many AI agent implementations that lack quality assurance mechanisms, PrismEval ensures AI-generated responses align with trusted knowledge sources, reducing the risk of hallucinations or inaccurate guidance.
Assured Actions for Consistent Experiences
The result is what eGain calls Assured Actions — AI agents that deliver the same reliable experience in the same context, every time. This consistency is essential for building customer trust and meeting regulatory requirements across industries.
Enterprise-Ready Deployment
eGain AI Agent 2 offers comprehensive capabilities for modern enterprises:
- Omnichannel support across phone, email, chat, messaging, and social media
- Dual deployment options for both contact center agents and customer self-service
- Pre-built integrations with leading platforms including Amazon Connect, Genesys, Salesforce, and Talkdesk
- Rapid deployment in days rather than months
-
Quick configuration
allowing customers to sign up and configure an AI agent within 5 minutes directly from www.eGain.com
“eGain AI Agent 2 for Contact Center integrates with our CCaaS system, drawing context from the call and generates trusted answers or step-by-step guidance in real-time for contact center agents from a single source of truth,” said Amy Durst, Assistant VP of Internal Support for Rogue Credit Union. “We expect the recently deployed solution to improve both the customer and agent experience while improving our operational metrics.”
Availability
eGain AI Agent 2 is available now. Interested organizations can learn more and configure an AI agent at www.eGain.com or visit https://www.egain.com/ai-agent/ for detailed information.
About eGain
eGain helps businesses improve experience and reduce cost by delivering AI CX automation powered by Trusted Knowledge and consumable answers. For more information, visit www.egain.com .
eGain, eGain AI Agent 2, Trusted Knowledge, Assured Actions, PrismEval, and eGain AI Knowledge Hub are trademarks or registered trademarks of eGain Corporation. All other trademarks are the property of their respective owners.
