Zoom Communications, Inc. Achieves First Inclusion in 2025 Gartner Magic Quadrant for Contact Center as a Service

Zoom Communications gains recognition in the 2025 Gartner Magic Quadrant for Contact Center as a Service.

Quiver AI Summary

Zoom Communications, Inc. has announced its first recognition in the 2025 Gartner Magic Quadrant for Contact Center as a Service (CCaaS), following the launch of Zoom Contact Center in 2022. The company credits its AI-first approach embedded in the platform, supporting self-service automation and live agent assistance, as key to this achievement. Chris Morrissey, general manager of Zoom CX, expressed that this recognition validates their strategy and reinforces their commitment to enhancing customer experience. The acknowledgment in the CCaaS Magic Quadrant complements Zoom's previous presence in the Gartner Magic Quadrant for Unified Communications as a Service (UCaaS), showcasing their unified platform strategy that integrates communication and contact center functions in one user-friendly experience.

Potential Positives

Zoom Communications, Inc. has been recognized in the 2025 Gartner Magic Quadrant for Contact Center as a Service (CCaaS), marking its first inclusion in this prestigious report just three years after launching Zoom Contact Center.
This recognition underscores the effectiveness of Zoom's AI-first approach, which aims to enhance customer experience through integrated self-service automation and live agent assistance.
Zoom's inclusion in the Magic Quadrant for CCaaS complements its prior recognition in the Magic Quadrant for UCaaS, demonstrating the strength and coherence of its unified platform strategy.
The recognition serves as validation of Zoom's commitment to helping organizations enhance their operational efficiency and improve customer experiences through innovative technology.

Potential Negatives

The press release emphasizes a milestone recognition by Gartner, which may lead to heightened scrutiny and expectations regarding the company's future performance in the CCaaS market.
The disclaimer from Gartner clearly states that they do not endorse any vendor, which could mitigate the impact of the recognition and raise questions about its significance.
The timeline of achieving this recognition just three years after launching Zoom Contact Center may suggest that the company is still relatively new to this segment, posing potential risks in competition and market penetration.

FAQ

What is the significance of Zoom's recognition in the Gartner Magic Quadrant for CCaaS?

Zoom’s recognition highlights its effective AI-first strategy in enhancing customer experience just three years post-launch of its Contact Center.

When was the Zoom Contact Center launched?

Zoom Contact Center was launched in 2022, marking its entry into the CCaaS market.

How does Zoom's AI-first approach benefit customer experience?

The AI-first approach supports self-service automation and enhances live agent assistance, transforming customer experiences meaningfully.

What prior recognition has Zoom received in relation to its UCaaS offerings?

Before being recognized for CCaaS, Zoom was acknowledged in the Gartner Magic Quadrant for Unified Communications as a Service (UCaaS).

Where can I download the Gartner Magic Quadrant for CCaaS report?

You can download a complimentary copy of the Gartner Magic Quadrant for CCaaS from Zoom's official website.

Disclaimer: This is an AI-generated summary of a press release distributed by GlobeNewswire. The model used to summarize this release may make mistakes. See the full release here.

$ZM Congressional Stock Trading

Members of Congress have traded $ZM stock 3 times in the past 6 months. Of those trades, 0 have been purchases and 3 have been sales.

Here’s a breakdown of recent trading of $ZM stock by members of Congress over the last 6 months:

REPRESENTATIVE ROBERT BRESNAHAN has traded it 2 times. They made 0 purchases and 2 sales worth up to $30,000 on 06/25, 06/06.
REPRESENTATIVE JEFFERSON SHREVE sold up to $50,000 on 05/12.

To track congressional stock trading, check out Quiver Quantitative's congressional trading dashboard.

$ZM Insider Trading Activity

$ZM insiders have traded $ZM stock on the open market 28 times in the past 6 months. Of those trades, 0 have been purchases and 28 have been sales.

Here’s a breakdown of recent trading of $ZM stock by insiders over the last 6 months:

ERIC S. YUAN (Chief Executive Officer) has made 0 purchases and 4 sales selling 74,812 shares for an estimated $5,487,961.
JONATHAN CHADWICK has made 0 purchases and 3 sales selling 50,000 shares for an estimated $3,716,531.
APARNA BAWA (Chief Operating Officer) has made 0 purchases and 3 sales selling 26,627 shares for an estimated $1,955,951.
VELCHAMY SANKARLINGAM (Pres. of Engineering & Product) has made 0 purchases and 3 sales selling 22,095 shares for an estimated $1,653,344.
SANTIAGO SUBOTOVSKY has made 0 purchases and 11 sales selling 17,325 shares for an estimated $1,368,698.
HERBERT RAYMOND MCMASTER has made 0 purchases and 3 sales selling 3,500 shares for an estimated $283,500.
JANET NAPOLITANO sold 2,617 shares for an estimated $200,921

To track insider transactions, check out Quiver Quantitative's insider trading dashboard.

$ZM Hedge Fund Activity

We have seen 382 institutional investors add shares of $ZM stock to their portfolio, and 376 decrease their positions in their most recent quarter.

Here are some of the largest recent moves:

NORGES BANK removed 2,288,599 shares (-24.8%) from their portfolio in Q2 2025, for an estimated $178,464,950
NEWLANDS MANAGEMENT OPERATIONS LLC removed 2,025,000 shares (-35.0%) from their portfolio in Q2 2025, for an estimated $157,909,500
QUBE RESEARCH & TECHNOLOGIES LTD added 1,287,695 shares (+220.1%) to their portfolio in Q2 2025, for an estimated $100,414,456
ACADIAN ASSET MANAGEMENT LLC added 1,097,333 shares (+41.1%) to their portfolio in Q2 2025, for an estimated $85,570,027
BLACKROCK, INC. removed 977,840 shares (-5.6%) from their portfolio in Q2 2025, for an estimated $76,251,963
FMR LLC added 968,983 shares (+10.2%) to their portfolio in Q2 2025, for an estimated $75,561,294
CONTRARIUS GROUP HOLDINGS LTD removed 892,715 shares (-100.0%) from their portfolio in Q1 2025, for an estimated $65,855,585

To track hedge funds' stock portfolios, check out Quiver Quantitative's institutional holdings dashboard.

$ZM Analyst Ratings

Wall Street analysts have issued reports on $ZM in the last several months. We have seen 7 firms issue buy ratings on the stock, and 1 firms issue sell ratings.

Here are some recent analyst ratings:

Mizuho issued a "Outperform" rating on 08/26/2025
Needham issued a "Buy" rating on 08/22/2025
Baird issued a "Outperform" rating on 08/22/2025
Rosenblatt issued a "Buy" rating on 08/22/2025
Wedbush issued a "Outperform" rating on 08/22/2025
Keybanc issued a "Underweight" rating on 08/22/2025
RBC Capital issued a "Outperform" rating on 05/22/2025

To track analyst ratings and price targets for $ZM, check out Quiver Quantitative's $ZM forecast page.

$ZM Price Targets

Multiple analysts have issued price targets for $ZM recently. We have seen 18 analysts offer price targets for $ZM in the last 6 months, with a median target of $86.0.

Here are some recent targets:

Siti Panigrahi from Mizuho set a target price of $100.0 on 08/26/2025
Tyler Radke from Citigroup set a target price of $85.0 on 08/25/2025
Rishi Jaluria from RBC Capital set a target price of $100.0 on 08/22/2025
Parker Lane from Stifel set a target price of $80.0 on 08/22/2025
Jackson Ader from Keybanc set a target price of $69.0 on 08/22/2025
Joshua Reilly from Needham set a target price of $100.0 on 08/22/2025
William Power from Baird set a target price of $95.0 on 08/22/2025

Full Release

SAN JOSE, Calif., Sept. 10, 2025 (GLOBE NEWSWIRE) -- Zoom Communications, Inc. (NASDAQ: ZM) today announced it has been recognized in the 2025 Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS). This is Zoom’s first inclusion in the Magic Quadrant for CCaaS, just three years after launching Zoom Contact Center in 2022.

Zoom believes this recognition highlights the strength of Zoom’s AI-first approach to customer experience, where AI is embedded in the platform from the ground up to support both self-service automation and live agent assistance.

“To us, being recognized in the Gartner Magic Quadrant™ for CCaaS so soon after launching Zoom Contact Center is an incredible milestone,” said Chris Morrissey, general manager of Zoom CX. “We believe this validates our AI-first platform strategy and underscores our commitment to helping organizations move faster, operate smarter, and transform customer experience in a meaningful, differentiated way.”

Zoom’s recognition in the CCaaS Magic Quadrant follows its presence in the Gartner Magic Quadrant for UCaaS. Zoom believes this reflects the strength of Zoom’s unified platform strategy, delivering both communication and contact center capabilities within a single, easy-to-use experience.

Download a complimentary copy of the Gartner Magic Quadrant for CCaaS here to read the full report.

To learn more about Zoom Contact Center, visit the Zoom website .

Gartner Disclaimer
Gartner, Magic Quadrant for Contact Center as a Service, Drew Kraus, Jason Bridge, Megan Marek Fernandez, Pri Rathnayake, Pankil Sheth, September 10th, 2025.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Zoom
Zoom’s mission is to provide an AI-first work platform for human connection. Reimagine teamwork with Zoom Workplace — Zoom’s open collaboration platform with AI Companion that empowers teams to be more productive. Together with Zoom Workplace, Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center, strengthen customer relationships throughout the customer lifecycle. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California. Get more information at zoom.com .

Zoom Public Relations
Travis Isaman
[email protected]