SoundHound AI partners with Apivia Courtage to implement Amelia 7 AI agents for enhanced customer service and operational efficiency.
Quiver AI Summary
SoundHound AI, Inc. and Apivia Courtage have announced a collaboration to enhance Apivia Courtage’s contact centers with SoundHound's Amelia 7 AI agent platform, marking a significant step in the insurer's digital transformation strategy. This initiative builds on their successful partnership, which has already resulted in a 20% productivity increase at the company's contact center. The Amelia 7 platform will enable Apivia Courtage to efficiently handle customer inquiries through advanced AI agents capable of reasoning and performing complex tasks, allowing customers to self-serve without needing human intervention. Key features include customer identity verification, contract inquiries, and updates on personal information. Apivia Courtage plans to showcase this innovation at the Reavie conference in Cannes. The deployment positions the insurer at the forefront of AI-driven customer service in the insurance industry.
Potential Positives
- SoundHound AI is expanding its footprint in the insurance industry by partnering with Apivia Courtage to implement its Amelia 7 AI agent platform, a move that signifies confidence in their technology.
- The partnership builds on a successful history, having already achieved a 20% productivity increase in Apivia Courtage’s contact center, demonstrating the effectiveness of SoundHound's solutions.
- Amelia 7's advanced capabilities will allow Apivia Courtage to enhance customer service through seamless self-service options, potentially improving customer satisfaction and operational efficiency.
- The deployment of Amelia 7 positions Apivia Courtage as a pioneer in utilizing agentic AI technology within the insurance sector, showcasing SoundHound AI's innovative solutions to a wider audience at industry events like Reavie in Cannes.
Potential Negatives
- The press release emphasizes the reliance on AI technology, which may raise concerns among clients about the potential reduction in human agent support and its impact on customer service quality.
- Although the partnership has shown a productivity increase, the emphasis on AI may also suggest that the company is substituting human jobs, which could lead to negative perceptions about workforce management.
- SoundHound AI is positioned as a leader in AI, but any missteps or failures in the deployment of the Amelia 7 platform could jeopardize its reputation and future partnerships.
FAQ
What is Amelia 7 by SoundHound AI?
Amelia 7 is an advanced agentic AI platform designed to enhance customer service in contact centers.
How will Amelia 7 benefit Apivia Courtage?
It will improve efficiency by enabling AI agents to handle customer queries, allowing human agents to focus on complex tasks.
What industries can benefit from SoundHound’s AI technology?
SoundHound’s AI solutions are applicable across various sectors, including insurance, healthcare, retail, and financial services.
What features does Amelia 7 provide for customer interactions?
Key features include identity verification, contract inquiries, personal information updates, and real-time quotes to customers.
Where will Apivia Courtage showcase Amelia 7?
Apivia Courtage will demonstrate Amelia 7 at the Reavie conference in Cannes, France, from October 8 to 10, 2025.
Disclaimer: This is an AI-generated summary of a press release distributed by GlobeNewswire. The model used to summarize this release may make mistakes. See the full release here.
$SOUN Congressional Stock Trading
Members of Congress have traded $SOUN stock 1 times in the past 6 months. Of those trades, 1 have been purchases and 0 have been sales.
Here’s a breakdown of recent trading of $SOUN stock by members of Congress over the last 6 months:
- REPRESENTATIVE CLEO FIELDS purchased up to $15,000 on 07/16.
To track congressional stock trading, check out Quiver Quantitative's congressional trading dashboard.
$SOUN Insider Trading Activity
$SOUN insiders have traded $SOUN stock on the open market 28 times in the past 6 months. Of those trades, 0 have been purchases and 28 have been sales.
Here’s a breakdown of recent trading of $SOUN stock by insiders over the last 6 months:
- KEYVAN MOHAJER (CEO) has made 0 purchases and 3 sales selling 392,899 shares for an estimated $4,596,506.
- MAJID EMAMI (VP, Engineering) has made 0 purchases and 6 sales selling 350,481 shares for an estimated $3,996,163.
- NITESH SHARAN (Chief Financial Officer) has made 0 purchases and 5 sales selling 237,707 shares for an estimated $3,138,240.
- MICHAEL ZAGORSEK (Chief Operating Officer) has made 0 purchases and 3 sales selling 187,017 shares for an estimated $2,213,828.
- TIMOTHY STONEHOCKER (Chief Technology Officer) has made 0 purchases and 6 sales selling 160,117 shares for an estimated $1,884,637.
- JAMES MING HOM (Chief Product Officer) has made 0 purchases and 4 sales selling 125,464 shares for an estimated $1,456,196.
- DIANA SROKA sold 2,800 shares for an estimated $27,837
To track insider transactions, check out Quiver Quantitative's insider trading dashboard.
$SOUN Hedge Fund Activity
We have seen 235 institutional investors add shares of $SOUN stock to their portfolio, and 141 decrease their positions in their most recent quarter.
Here are some of the largest recent moves:
- BANK OF AMERICA CORP /DE/ added 15,461,780 shares (+196.8%) to their portfolio in Q2 2025, for an estimated $165,904,899
- D. E. SHAW & CO., INC. removed 6,411,548 shares (-98.6%) from their portfolio in Q2 2025, for an estimated $68,795,910
- MORGAN STANLEY removed 5,841,264 shares (-59.3%) from their portfolio in Q2 2025, for an estimated $62,676,762
- BNP PARIBAS FINANCIAL MARKETS removed 2,795,018 shares (-97.2%) from their portfolio in Q2 2025, for an estimated $29,990,543
- UBS GROUP AG removed 2,310,387 shares (-33.8%) from their portfolio in Q2 2025, for an estimated $24,790,452
- VANGUARD GROUP INC added 2,264,978 shares (+6.5%) to their portfolio in Q2 2025, for an estimated $24,303,213
- POINT72 ASSET MANAGEMENT, L.P. removed 1,425,245 shares (-100.0%) from their portfolio in Q2 2025, for an estimated $15,292,878
To track hedge funds' stock portfolios, check out Quiver Quantitative's institutional holdings dashboard.
$SOUN Analyst Ratings
Wall Street analysts have issued reports on $SOUN in the last several months. We have seen 4 firms issue buy ratings on the stock, and 0 firms issue sell ratings.
Here are some recent analyst ratings:
- HC Wainwright & Co. issued a "Buy" rating on 09/17/2025
- Wedbush issued a "Outperform" rating on 09/11/2025
- DA Davidson issued a "Buy" rating on 09/10/2025
- Ladenburg Thalmann issued a "Buy" rating on 08/11/2025
To track analyst ratings and price targets for $SOUN, check out Quiver Quantitative's $SOUN forecast page.
$SOUN Price Targets
Multiple analysts have issued price targets for $SOUN recently. We have seen 5 analysts offer price targets for $SOUN in the last 6 months, with a median target of $16.0.
Here are some recent targets:
- Scott Buck from HC Wainwright & Co. set a target price of $18.0 on 09/17/2025
- Daniel Ives from Wedbush set a target price of $16.0 on 09/11/2025
- Gil Luria from DA Davidson set a target price of $17.0 on 09/10/2025
- Glenn Mattson from Ladenburg Thalmann set a target price of $16.0 on 08/11/2025
- James Fish from Piper Sandler set a target price of $12.0 on 07/14/2025
Full Release
SANTA CLARA, Calif., Oct. 08, 2025 (GLOBE NEWSWIRE) -- SoundHound AI, Inc. (Nasdaq: SOUN), a global leader in voice and conversational AI, and Apivia Courtage, part of AEMA Group, one of the world’s largest mutual and cooperative insurers, today announced that they are innovating together to bring agentic AI to Apivia Courtage’s contact centers via SoundHound’s Amelia 7 AI agent platform.
Apivia Courtage will be deploying Amelia 7, one of the first truly agentic AI platforms on the market, as a key part of the company’s digital transformation strategy. The move builds on a successful relationship between the two companies, which already saw SoundHound’s Amelia platform drive a 20% productivity increase at the insurer’s contact center.
Since 2023, the partnership between the two companies has sought to introduce advanced AI agents to support Apivia Courtage’s existing team and deliver innovation that improves customer service. So far, SoundHound’s AI Agents have handled thousands of calls on topics related to medical expense reimbursement and information on insurance guarantee levels. As a result, the company has been able to focus its human teams on bringing more value and time to their relationships with brokers and clients.
Now Amelia 7’s advanced agentic capabilities will enable Apivia Courtage to handle inbound customer queries with fleets of AI agents that can reason, act, and perform complex tasks based on multiple intents. This will allow customers to seamlessly “self-serve” without the need to escalate to a human agent.
Key features of Amelia 7 for Apivia Courtage include:
- Verifying the identity of customers using a one-time password as part of a humanlike interaction
- Answering contract related questions
- Updating personal information, such as a postal address or phone number
- Calculating the financial impact of updates to an insurance contract
- Sending a quote to the customer or schedule a meeting with a human advisor
Apivia Courtage is pioneering the use of this technology in the insurance industry, and will be showing the pilot demo to delegates at Reavie in Cannes, France this year , between October 8-10. The company undertook a thorough evaluation of SoundHound’s agentic AI – which is powered by large language models – using strict benchmarks to ensure it was robust and concluded that it was ready to be customer facing.
"Thanks to Amelia 7 Agentic AI, we are deploying a multi-service platform to ensure our clients have seamless and innovative experiences,” said Emmanuelle Nguyen, CEO of Apivia Courtage. “At the same time, we are empowering our teams to focus on their expertise and create added value."
Thanks to the platform’s Agentic+ framework, businesses in the insurance industry and beyond can leverage the reasoning and planning skills of LLMs in combination with more traditional deterministic flows, and human escalation as required. Amelia’s AI agents also operate across channels (e.g. chat, text, voice, etc), and utilize SoundHound’s advanced speech recognition – which has low latency, exceptional natural language understanding, and includes enterprise tuning for optimal responses. This allows customers to speak naturally and be understood.
“This deployment of Amelia 7 will put Apivia Courtage at the leading edge of AI for customer service,” said Gérald Audenis, Head of Operations, Europe at SoundHound AI. “The insurance industry as a whole really stands to benefit from this wave of innovation and platforms like Amelia 7 that drive value for businesses while delivering a faster, more efficient service to their customers. ”
Learn more about SoundHound AI’s Amelia 7 platform here .
About SoundHound AI
SoundHound AI (Nasdaq: SOUN), a global leader in voice and conversational AI, delivers solutions that allow businesses to offer superior experiences to their customers. Built on proprietary technology, SoundHound’s voice AI delivers best-in-class speed and accuracy in numerous languages to product creators and service providers across retail, financial services, healthcare, automotive, smart devices, and restaurants. The company’s various groundbreaking AI-driven products include Smart Answering, Smart Ordering, Dynamic Drive-Thru, and the Amelia Platform, which powers AI Agents for enterprise. In addition, SoundHound Chat AI, a powerful voice assistant with integrated Generative AI, and Autonomics, a category-leading operations platform that automates IT processes, have enabled SoundHound to power millions of products and services, and process billions of interactions each year for world class businesses.
Media Contact
Gianna Arantes
(201) 815-9852
[email protected]
A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/e30e6864-faa4-4ce2-9578-b96a231de676
