Helport AI expands partnership with Atome, achieving top regional performance and growing AI-enabled agent teams for enhanced operations.
Quiver AI Summary
Helport AI Limited has expanded its partnership with Atome, a leading Buy Now, Pay Later platform in Southeast Asia, after achieving top rankings in performance across Atome’s financial product portfolios. Since the partnership's initiation in May 2025, Helport AI has onboarded 78 AI-trained agents and has seen significant improvements in performance, with Helport AI teams rising to the top of Atome’s regional scorecards within a short period. Leo Luo, Vice President at Helport AI, highlighted the partnership's success in rapidly training compliant, high-performing teams tailored to fintech needs, while there are ongoing discussions for further program expansion in response to growing BNPL adoption in the region. The collaboration reflects Helport AI's commitment to leveraging AI technology to enhance customer service and support the growth of Atome's operations in Southeast Asia.
Potential Positives
- Helport AI's teams ranked #1 in performance across Atome's regional scorecards, highlighting their effectiveness and impact.
- The partnership with Atome is expanding, indicating growth potential and increased engagement with a leading BNPL platform in Southeast Asia.
- Helport AI demonstrated the ability to rapidly train and onboard agents, showcasing the effectiveness of their AI technology in enhancing operational performance.
Potential Negatives
- Helport AI's reliance on forward-looking statements indicates potential uncertainty and risks that may negatively impact investor confidence.
- The mention of "risks and uncertainties based on current expectations and projections" implies that the company's anticipated results may not be realized, which could be concerning for stakeholders.
- While the press release highlights strong performance, it does not provide specific financial details or metrics that could substantiate these claims, leading to questions about transparency and accountability.
FAQ
What is the partnership between Helport AI and Atome about?
Helport AI has expanded its partnership with Atome to provide AI-enabled customer support for their financial products.
How did Helport AI's teams perform for Atome?
Helport AI’s teams ranked #1 in Atome’s regional performance charts for their spending and loan products.
When did the partnership between Helport AI and Atome begin?
The partnership started on May 19, 2025, focusing on AI-enabled support for Atome's financial offerings.
What are Helport AI's future plans with Atome?
Helport AI aims to significantly increase the number of trained AI agents to support Atome's expansion and growth.
What technology does Helport AI use for customer support?
Helport AI utilizes AI technology to enhance the training and performance of customer contact teams in enterprise settings.
Disclaimer: This is an AI-generated summary of a press release distributed by GlobeNewswire. The model used to summarize this release may make mistakes. See the full release here.
Full Release
Helport AI’s AI-empowered teams top Atome’s regional performance charts
Further expansion and scaling of operations in progress
MANILA, Philippines, Oct. 08, 2025 (GLOBE NEWSWIRE) -- Helport AI Limited (NASDAQ: HPAI) (“Helport AI” or the “Company”), an AI technology company serving enterprise clients with intelligent customer communication software and services, is pleased to announce the expansion of its partnership with Atome, one of Southeast Asia’s leading Buy Now, Pay Later (BNPL) platforms. Launched in May 2025, the partnership has already delivered impressive results, with Helport AI’s Philippines-based teams ranking #1 across Atome’s spending and loan products portfolios. The partnership is now expected to expand with a goal of significantly increasing the number of trained AI-enabled agents over the coming months.
AI+BPO Creates Unique Advantage
The partnership began on May 19, 2025, with Helport AI launching AI-enabled support teams for two popular Atome financial products. Over the following ten weeks, Helport AI onboarded 78 trained agents, using its AI technology across eight program lines, covering both card and cash repayment portfolios. By June, one Helport AI team was already delivering breakout performance — rising from #5 to the top-performing team within one month. In July, both Helport AI teams ranked #1 in Atome’s regional performance scorecards, earning formal recognition from Atome’s leadership team. “The exceptional results achieved by a newly established team underscore the transformative impact of AI and the distinctive capabilities of Helport AI in training and onboarding high-performing agents,” said Jason Lim, Site Manager, Atome Malaysia.
Strong Foundations for Continued Growth
“We believe this partnership exemplifies Helport AI’s ability to leverage its leading AI technology to rapidly train and scale compliant, high-performing, voice-based BPO teams customized to the specific requirements of fintech clients,” said Leo Luo, Vice President at Helport AI. “We are proud to support Atome’s regional expansion and look forward to deepening our partnership as we move toward the next major milestone in agent growth.”
Discussions are ongoing between Helport AI and Atome to explore potential program expansion in response to increased BNPL adoption in Southeast Asia. Helport AI’s operations model — combining contact center agents with AI-driven software — is expected to continue driving measurable outcomes to support clients’ business objectives.
About Helport AI
Helport AI (NASDAQ: HPAI) is a global technology company serving enterprise clients with intelligent customer communication software and services. Its flagship product, AI Assist, acts as a real-time co-pilot for customer contact teams, delivering smart guidance and tools to drive sales, improve engagement, and reduce costs. The Company’s mission is to empower everyone to work like an expert — using AI to elevate, not replace, human capability. Learn more at www.helport.ai .
About Atome
Atome is one of Southeast Asia’s leading BNPL platforms, offering consumers flexible, interest-free payment options. With a mission to improve financial access and help merchants grow sustainably, Atome serves millions of users across key Asian markets. All information about Atome contained herein has been reviewed and approved by Atome.
Forward-Looking Statements
Certain statements in this announcement are forward-looking, including, but not limited to, Helport AI’s business strategies, expansion plans, and anticipated results. These statements involve risks and uncertainties based on current expectations and projections. Investors can identify these forward-looking statements by words or phrases such as “approximates,” “believes,” “hopes,” “expects,” “anticipates,” “estimates,” “projects,” “intends,” “plans,” “will,” “would,” “should,” “could,” “may” or other similar expressions, although not all forward-looking statements contain these identifying words. Helport AI undertakes no obligation to update or revise publicly any forward-looking statements to reflect subsequent occurring events or circumstances, or changes in its expectations, except as may be required by law. Although Helport AI believes that the expectations expressed in these forward-looking statements are reasonable, it cannot assure you that such expectations will turn out to be correct, and Helport AI cautions investors that actual results may differ materially from the anticipated results and encourages investors to review other factors that may affect its future results in Helport AI’s registration statements and other filings with the U.S. Securities and Exchange Commission.
Media Contact
Helport AI Investor Relations
Email:
[email protected]
Website:
https://ir.helport.ai
Source: Helport AI, Inc.
