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FIVE9, INC.

FIVN

FIVN: Five9 offers cloud-native contact center software enabling digital customer service, sales, and marketing engagement. The company's Virtual Contact Center platform combines core telephony functionality, omnichannel engagement, and various modules into a unified cloud contact-center-as-a-service, or CCaaS, platform. Five9's modules include digital self-service, agent assist technology, workflow automation, as well as workforce optimization solutions that optimize call center efficiency, and manage interaction quality and agent performance.

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  • Patent Title: Systems for summarizing contact center calls and methods of using same Jan. 18, 2022
  • Patent Title: Systems and methods for utilizing http for telephony trunking between a provider and a consumer Nov. 09, 2021
  • Patent Title: Systems and methods for providing personalized proactive interaction May. 26, 2020
  • Patent Title: Qr data proxy and protocol gateway Mar. 08, 2016
  • Patent Title: Real time feedback proxy Aug. 25, 2015
  • Patent Title: System and methods for outbound dialing in multi-campaign and blended environment of virtual contact center Feb. 03, 2015
  • Patent Title: Secure customer service proxy portal Jun. 17, 2014
  • Patent Title: System and methods for outbound dialing in multi-campaign and blended environment of virtual contact center Apr. 15, 2014
  • Patent Title: Network predictive customer service queue management Apr. 08, 2014
  • Patent Title: System and method for optimal outbound dialing in virtual contact center Nov. 12, 2013
  • Patent Title: Method for controlling abandonment rate in outbound campaigns Apr. 02, 2013
  • Patent Title: Method for estimation impact of calls in dialer for predictive dialing Jan. 01, 2013
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