net2phone's uContact solution recognized by Frost & Sullivan for growth and innovation in Latin America's CCaaS market.
Quiver AI Summary
net2phone has announced that its uContact Contact Center as a Service (CCaaS) solution has been recognized as a leader in growth and innovation by Frost & Sullivan, achieving a top ranking in the 2024 Frost Radar™ report for Cloud Contact Centers in Latin America. The report highlights net2phone's continuous innovation and significant market expansion with its uContact platform, which offers businesses an omnichannel and AI-enabled contact center. CEO Daniel Londynski expressed pride in this recognition, noting plans to integrate new AI-powered features to enhance customer experience and efficiency. Jonah Fink, President of net2phone, emphasized the company's localized offerings and strong support network as key factors for delivering exceptional value to clients in the region.
Potential Positives
- net2phone's uContact CCaaS solution is recognized as a growth and innovation leader by Frost & Sullivan, achieving a top position in the Frost Radar™ report for Cloud Contact Centers in Latin America.
- The recognition highlights net2phone's position as a leader in the Latin American CCaaS market, demonstrating strong market growth and continuous innovation.
- The upcoming integration of new AI-powered functionalities indicates a commitment to enhancing customer experience and operational efficiencies, showcasing future growth potential.
- net2phone's localized offerings and extensive support network in Latin America provide a competitive advantage, suggesting strong customer value and market performance.
Potential Negatives
- Despite recognition as a growth and innovation leader, net2phone's uContact is described as a "relative newcomer" to the Latin American CCaaS market, which may raise concerns about its long-term competitiveness and market maturity.
- The reliance on upcoming AI-powered functionalities to enhance customer experience indicates that existing capabilities may be insufficient, potentially suggesting weaknesses in their current offering.
- Frost Radar's evaluation criteria emphasize continuous innovation and consistent growth; any future shortcomings in these areas could negatively impact net2phone's recognized status in the report.
FAQ
What is the Frost Radar™ report?
The Frost Radar™ report is an analytical tool that evaluates companies based on their innovation focus and growth capabilities.
Which company was recognized as a leader in the Frost Radar™ report?
net2phone was recognized as a growth and innovation leader for its uContact CCaaS solution in the 2024 Frost Radar™ report.
What does net2phone's uContact platform offer?
uContact offers businesses an omnichannel and AI-enabled contact center platform designed to enhance customer experience and operational efficiency.
How does net2phone plan to improve uContact in the future?
net2phone plans to integrate new AI-powered functionalities to enhance customer experience and provide better analytics and insights for enterprise clients.
What is the significance of the Frost & Sullivan recognition?
The recognition highlights net2phone's position as a leading provider in the Latin American CCaaS market, showcasing its innovative offerings and growth potential.
Disclaimer: This is an AI-generated summary of a press release distributed by GlobeNewswire. The model used to summarize this release may make mistakes. See the full release here.
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Full Release
Frost Radar™ Evaluation Focused on Innovation and Growth as Defining Metrics
NEWARK, N.J., Nov. 27, 2024 (GLOBE NEWSWIRE) -- net2phone , a leading provider of intelligent communications services for business, today announced that its uContact Contact Center as a Service (CCaaS) solution has been identified as a growth and innovation leader by Frost & Sullivan, the business technology consulting firm, achieving the top quadrant of the Frost Radar™ : Cloud Contact Centers in Latin America, 2024 report.
The Frost Radar™ report noted, “Through constant innovation and remarkable market growth of its uContact platform, net2phone has positioned itself as a leader in the Latin American CCaaS realm, offering businesses an omnichannel and AI-enabled contact center platform.”
“uContact is a relative newcomer to the Latin American CCaaS market, so we are particularly pleased to be recognized by Frost & Sullivan as an innovation and growth leader,” said Daniel Londynski, CEO of net2phone in Latin America. “We will be integrating exciting new AI-powered functionalities in the coming months to significantly enhance the customer experience, while driving efficiencies for our enterprise clients with enhanced analytics and AI-derived insights.”
Frost Radar™ is a proprietary analytical tool to evaluate companies across two key indices: their focus on continuous innovation and their ability to translate their innovations into consistent growth. Frost Radar™ recognizes industry leaders and provides insights into their innovative offerings, competitive advantages, projected growth rates, and business outlook.
Jonah Fink, President of net2phone added, “net2phone’s deeply localized uContact offerings and extensive sales and support network across every key market in Latin America provide our clients with exceptional value and position uContact to outperform.”
About net2phone:
net2phone’s innovative cloud-based, unified communications as a service, contact center as a service and SIP trunking solutions help businesses around the globe succeed through smarter conversations with enhanced intelligence and insights. net2phone is a subsidiary of IDT Corporation (NYSE: IDT). To learn more, please visit net2phone.com or connect on LinkedIn .
net2phone Media Contact:
Denise D'Arienzo
VP of Marketing & Sales Operations
Email:
[email protected]
