ibex named 2025 Asia’s Most Influential Companies Award winner for excellence in customer engagement and business sustainability.
Quiver AI Summary
ibex, a prominent global provider of business process outsourcing and AI-powered customer engagement solutions, has been awarded the 2025 Asia’s Most Influential Companies Award at the Asia Corporate Excellence & Sustainability (ACES) Awards held in Bali. This recognition reflects the hard work and innovation of ibex's teams in the Philippines and worldwide, as stated by President Potski Alvarez. The ACES Awards commend companies in Asia for their leadership and commitment to sustainability, with winners evaluated based on various criteria including revenue, profitability, and brand influence. ibex operates multiple CX service centers in the Philippines and is committed to enhancing employee engagement, believing that a positive workplace culture translates to superior customer experiences. The company serves numerous sectors globally, managing millions of customer interactions annually through its advanced technology solutions.
Potential Positives
- ibex has been awarded the 2025 Asia’s Most Influential Companies Award, highlighting its status as a leader in the BPO and customer engagement sectors.
- The recognition reflects the company’s commitment to innovation, employee engagement, and corporate sustainability, enhancing its brand influence in the marketplace.
- ibex continues to expand its operations in the Philippines, recently opening a new site in Davao, which supports local job creation and economic growth.
- The company emphasizes a diverse and inclusive workplace culture, which it connects to improved customer experiences and employee satisfaction.
Potential Negatives
- Despite winning the Asia’s Most Influential Companies Award, the press release does not provide detailed information on specific financial performance metrics, leaving questions about revenue and profitability unanswered.
- The focus on awards and employee engagement activities may detract from addressing any underlying operational challenges or customer service issues that could impact the company's reputation.
- There is no mention of any recent challenges or criticisms faced by the company, which could imply a lack of transparency regarding potential operational or market difficulties.
FAQ
What recent award has ibex Philippines won?
ibex Philippines was named winner of the 2025 Asia’s Most Influential Companies Award at the ACES Awards 2025 Gala.
Who presented the award to ibex?
The award was presented at The Asia Corporate Excellence & Sustainability (ACES) Awards 2025 Gala held in Bali, Indonesia.
What is the focus of ibex's operations?
ibex focuses on business process outsourcing (BPO) and AI-powered customer engagement technology solutions.
How many CX service centers does ibex operate in the Philippines?
ibex operates 10 customer experience (CX) service centers across the Philippines.
What initiatives does ibex offer for employee engagement?
ibex offers annual VIP events, talent competitions, beauty pageants, and health and wellness programs for employee engagement.
Disclaimer: This is an AI-generated summary of a press release distributed by GlobeNewswire. The model used to summarize this release may make mistakes. See the full release here.
Full Release
WASHINGTON and MANILA, Philippines, Dec. 03, 2025 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced that it has been named winner of the 2025 Asia’s Most Influential Companies Award. ibex Philippines received the award at The Asia Corporate Excellence & Sustainability (ACES) Awards 2025 Gala, held on November 27, 2025, in Bali, Indonesia, celebrating Asia's leading sustainability champions and leaders.
“Being recognized as one of Asia’s Most Influential Companies at The 2025 ACES Awards is a tremendous honor for ibex,” said Potski Alvarez, President of ibex Philippines. “This recognition reflects the passion, innovation, and relentless dedication of our teams in the Philippines and around the world. We are proud to contribute to the Philippines’ growth as a global hub for business excellence and are deeply committed to delivering exceptional customer experience solutions and services.”
ACES has evolved into Asia’s most coveted award for leadership and sustainability, celebrated for its rigorous, research-driven evaluation. The Asia’s Most Influential Companies Awards honor resilient and forward-thinking companies in Asia with strong influence over people, resources, and global interactions. Winners are selected based on strength in revenue, profitability, total employees, innovativeness, brand influence in the marketplace, and adherence to corporate sustainability principles.
ibex operates 10 CX service centers across the Philippines, including Quezon City, Mandaluyong, Pasig, Paranaque, Muntinlupa, Davao City and Tagbilaran. The company recently celebrated the grand opening of its second site in Davao – located at Felcris Centrale, 40-D Quimpo Blvd, Talomo – and continues to look for new expansion opportunities in the Philippines.
ibex’s award-winning culture and unparalleled employee experience features a full range of fun activities and engagement events for employees year-round, including annual employee VIP events, ibex Idol global talent competition, ibex Sirens beauty pageant celebrating LGBTQIA+ employees, Customer Service Week, and ongoing employee health and wellness programs.
“At ibex, delivering amazing CX starts with our diverse and inclusive culture and commitment to providing an engaging and rewarding employee experience. We know that a better employee experience translates to a better customer experience, and we are focused on helping our agents succeed and advance their careers by creating the best workplace, training, tools, rewards, recognition, and opportunities,” added Alvarez.
About ibex
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of approximately 30 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.
ibex leverages its diverse global team of more than 36,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 170 million critical customer interactions annually on behalf of our clients, driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn .
Media Contact:
Dan Burris
[email protected]
A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/c8b3f53e-1ddb-45f8-a564-0e3625402d09