Shannon Hodges joins ibex as Senior VP to enhance Wave iX's AI-driven customer experience solutions and drive business growth.
Quiver AI Summary
ibex has announced the appointment of Shannon Hodges as Senior Vice President of Wave iX, its suite of AI-powered customer experience solutions. In this role, Hodges will focus on expanding Wave iX and enhancing AI adoption among clients to improve customer operations and drive measurable business results. Reporting to Chief AI and Digital Officer Michael Darwal, Hodges brings over 25 years of experience in customer care and business development, having previously led teams at organizations like AmplifAI, Opendoor, and GoDaddy. He aims to help clients leverage AI to improve customer engagement and achieve operational efficiencies amidst growing demands for exceptional customer experiences.
Potential Positives
- Appointment of Shannon Hodges as Senior Vice President of Wave iX indicates ibex's commitment to strengthening its AI-powered customer experience solutions.
- Hodges brings over 25 years of industry experience, which may enhance ibex's ability to optimize customer experience operations and achieve measurable business outcomes for clients.
- The previous success of Hodges in contributing to a 25% ARR increase at AmplifAI suggests potential for similar growth at ibex under his leadership.
- Hodges' expertise in leading large-scale customer operations and driving business growth aligns well with the company's focus on transforming customer engagement through AI.
Potential Negatives
- Announcement of a new senior vice president could indicate previous leadership gaps or challenges within the company, potentially raising questions about management stability.
- The focus on AI-powered customer experience solutions may highlight an urgent need for innovation and improvement in the company's existing offerings.
- The mention of pressures on organizations to enhance customer experiences suggests ibex may be facing challenges in maintaining competitiveness in the market.
FAQ
Who is Shannon Hodges at ibex?
Shannon Hodges has joined ibex as Senior Vice President of Wave iX, leading AI-powered customer experience solutions.
What experience does Shannon Hodges bring to ibex?
Hodges has over 25 years of experience in sales, customer care, and business development, with a strong focus on operational leadership.
What is Wave iX at ibex?
Wave iX is ibex's AI-powered customer experience solutions suite designed to enhance customer engagement and operational efficiency.
How will Hodges impact AI adoption at ibex?
Hodges will work with clients to accelerate AI adoption, optimize customer experience, and drive measurable business outcomes.
What are ibex's core services?
ibex offers outsourced business services and AI-powered customer experience solutions, serving industries like retail, fintech, and healthcare.
Disclaimer: This is an AI-generated summary of a press release distributed by GlobeNewswire. The model used to summarize this release may make mistakes. See the full release here.
Full Release
WASHINGTON, June 17, 2026 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a global leader in outsourced business services and AI-powered customer experience solutions, today announced that Shannon Hodges has joined the company as Senior Vice President of Wave iX, ibex's AI-powered customer experience (CX) solutions suite.
In his key role, Hodges will lead the growth and expansion of Wave iX . Reporting to Chief AI and Digital Officer Michael Darwal, he will work directly with clients to accelerate AI adoption, optimize customer experience operations, and achieve measurable business outcomes by integrating AI-powered CX and human expertise.
"Shannon brings a unique combination of operational leadership, customer experience expertise, and a proven track record of helping organizations scale and transform," said Michael Darwal, Chief AI and Digital Officer at ibex. "Shannon's experience leading large-scale customer operations and business growth will play a key role in helping our clients realize the full value of AI-powered customer experiences."
Hodges joins ibex with more than 25 years of experience leading sales, support, customer care, and business development. Most recently, he served as Head of Customer Growth at AmplifAI, where his team contributed to a 25% ARR increase in 2025. Previously, he held senior leadership roles at Opendoor, GoDaddy, SiriusXM, and Convergys (now Concentrix), leading organizations ranging from hundreds to thousands of employees while driving customer satisfaction, cost optimization, and business growth.
"Organizations are under increasing pressure to deliver exceptional customer experiences while driving greater efficiency and measurable business outcomes," said Hodges. "ibex is uniquely positioned to help top brands achieve that balance. I'm excited to join ibex at such a pivotal moment and help clients harness AI to transform customer engagement, unlock new value, and accelerate growth."
About ibex
ibex is a global leader in outsourced business services and AI-powered customer experience solutions, enabling the world’s best brands to deliver truly differentiated experiences for their customers. Leveraging a global team of more than 36,000 human CX experts – powered by the best AI technology, decades of CX innovation, and deep business insights – ibex engineers seamless, end-to-end customer journeys from AI agents to human agents at scale across retail, e-commerce, healthcare, fintech, utilities, technology, logistics, and more. Discover more at ibex.co and connect with us on LinkedIn.
Media Contact:
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A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/985cb9a8-ad52-4b73-8efa-fb2e9c25b1bb
