authID integrates its identity verification solutions with Zendesk, enhancing security and reducing fraud in call centers.
Quiver AI Summary
authID Inc. has announced the integration of its Proof and Verified biometric identity verification solutions with Zendesk, enhancing account security for enterprises while reducing fraud risks, particularly in call centers. This collaboration aims to address the rising threats of account takeover fraud, which cost nearly $13 billion in 2023. By implementing authID’s technology, Zendesk users can experience faster, more secure customer identity verification without outdated security methods, like security questions or additional authentication apps. The integration not only maintains a smooth user experience but also complies with privacy regulations and operates seamlessly within Zendesk’s framework. Both companies emphasize their commitment to combatting fraud while delivering exceptional customer service in an increasingly digital landscape.
Potential Positives
- Successful integration of authID’s identity verification solutions with Zendesk enhances account security for enterprises, helping reduce account takeover fraud, which is a critical concern given the reported $13 billion losses in 2023.
- The integration allows for accelerated authentication processes, providing fast, secure identity verification in under one second, which improves operational efficiency for customer support.
- AuthID's compliance with data privacy regulations such as GDPR and CCPA reinforces its commitment to user data protection, appealing to privacy-conscious businesses.
- The announcement positions authID as a key player in the growing market for secure digital customer interactions, potentially driving revenue growth as businesses increasingly adopt digital-first strategies.
Potential Negatives
- Integration success may be challenged by the high levels of account takeover fraud, which indicates existing vulnerabilities in contact centers that have yet to be fully addressed.
- Continual reliance on biometric solutions may raise data privacy concerns among potential clients, as users may be hesitant to adopt systems that store biometric data.
FAQ
What is the benefit of authID's integration with Zendesk?
The integration enhances account security and reduces fraud while improving the customer support experience at contact centers.
How does authID prevent account takeover fraud?
authID verifies customer identities quickly and accurately, eliminating reliance on vulnerable security questions and enhancing protection against ATO fraud.
What technologies are used in authID's identity verification?
authID utilizes patented biometric identity solutions for secure identity verification, ensuring high accuracy and fast authentication in less than one second.
Is authID compliant with data privacy regulations?
Yes, authID complies with GDPR, CCPA, BIPA, and other data privacy regulations to protect user information.
How can businesses integrate authID with Zendesk?
AuthID integrates seamlessly with Zendesk out of the box, enabling easy implementation for enhanced operational efficiency.
Disclaimer: This is an AI-generated summary of a press release distributed by GlobeNewswire. The model used to summarize this release may make mistakes. See the full release here.
$AUID Insider Trading Activity
$AUID insiders have traded $AUID stock on the open market 11 times in the past 6 months. Of those trades, 2 have been purchases and 9 have been sales.
Here’s a breakdown of recent trading of $AUID stock by insiders over the last 6 months:
- THOMAS ROBERT SZOKE (Chief Technology Officer) has traded it 9 times. They made 0 purchases and 9 sales, selling 24,506 shares.
- MICHAEL CHARLES THOMPSON purchased 12,254 shares.
- STEPHEN JEFFREY GARCHIK purchased 150,000 shares.
To track insider transactions, check out Quiver Quantitative's insider trading dashboard.
$AUID Hedge Fund Activity
We have seen 10 institutional investors add shares of $AUID stock to their portfolio, and 6 decrease their positions in their most recent quarter.
Here are some of the largest recent moves:
- GEODE CAPITAL MANAGEMENT, LLC added 29,810 shares (+43.8%) to their portfolio in Q3 2024
- RENAISSANCE TECHNOLOGIES LLC removed 22,728 shares (-100.0%) from their portfolio in Q3 2024
- JOHNSON FINANCIAL GROUP, INC. removed 20,305 shares (-50.0%) from their portfolio in Q3 2024
- VANGUARD GROUP INC added 15,308 shares (+8.1%) to their portfolio in Q3 2024
- BLACKROCK, INC. added 10,545 shares (+73.5%) to their portfolio in Q3 2024
- SONIC GP LLC removed 10,000 shares (-8.0%) from their portfolio in Q3 2024
- COMERICA BANK added 9,670 shares (+835.8%) to their portfolio in Q3 2024
To track hedge funds' stock portfolios, check out Quiver Quantitative's institutional holdings dashboard.
Full Release
Seamless integration of authID’s Proof and Verified solutions helps enterprises reduce fraud at the call center
DENVER, CO, Nov. 22, 2024 (GLOBE NEWSWIRE) -- authID Inc. (Nasdaq: AUID), a leading provider of biometric identity verification and authentication solutions, today announced their integration with Zendesk , a leading customer experience company that helps businesses connect with customers across multiple channels. This integration brings authID’s best-in-class Proof and Verified products to Zendesk’s full suite of customer support solutions, to increase account security and reduce fraud, while providing great service for Zendesk users wherever they may be.
As more businesses take a digital-first approach, contact centers are now essential for timely customer service. At the same time, contact centers are a prime target for account takeover (ATO) fraud which resulted in nearly $13 billion in losses in 2023 ( 2024 AARP & Javelin Fraud Study ). To combat ATO attempts at the call center, today’s businesses need a way to deterministically validate a customer’s identity while still providing a smooth customer experience. authID has worked with Zendesk to combine its highly accurate and fast identity verification and authentication solutions with Zendesk’s contact center solution to reduce ATO fraud while maintaining a human connection.
Benefits of the authID integration with Zendesk include:
- Increased Account Security: Eliminates reliance on outdated security questions or PINs, which are vulnerable to social engineering and can frustrate customers.
- Accelerated Authentication: Fast, secure, customer identity verification in less than a second.
- Improved User Experience: Simple selfie verification removes the need for a one-time passcode (OTP) or additional authenticator apps and provides a seamless login.
- Data Privacy Compliance : authID is compliant with regulations such as GDPR, CCPA, BIPA, and more.
- Easy Integration: authID seamlessly integrates with Zendesk out of the box (OOTB) to boost operational efficiency.
“Our integration with authID, available through the Zendesk Marketplace, enables customer support solutions that focus on improving contact center efficiencies and delivering superior, secure experiences to their customers and employees,” said Tim Marsden, Senior Director, Technology Alliances at Zendesk. “With this enhancement to customer workflows, live agents are better equipped to deterministically verify and authenticate that the user is who they claim to be. Together, we’re making it possible in the age of deepfakes and injection attacks to stop fraud at the contact center while providing a great customer experience.”
“Digital identity verification at the contact center requires organizations to maintain a delicate balance between managing fraud risk and reducing customer friction,” said Rhon Daguro, CEO of authID. “Over 100,000 brands with hundreds of millions of customers rely on Zendesk, and our integration with their solutions enables those brands to stop fraud and drive revenue growth in a fast, highly accurate, and data privacy-compliant way.”
Find additional details on adding authID into your Zendesk environment here .
About authID
authID® (Nasdaq: AUID) ensures enterprises “Know Who’s Behind the Device™” for every customer or employee login and transaction through its easy-to-integrate, patented, biometric identity platform. authID quickly and accurately verifies a user’s identity and eliminates any assumption of ‘who’ is behind a device to prevent cybercriminals from compromising account openings or taking over accounts. Combining secure digital onboarding, and biometric authentication and account recovery, with a fast, accurate, user-friendly experience, authID delivers biometric identity processing in 700ms. Binding a biometric root of trust for each user to their account, authID stops fraud at onboarding, detects and stops deepfakes, eliminates password risks and costs, and provides the fastest, frictionless, and the more accurate user identity experience demanded by today’s digital ecosystem. Contact us to discover how authID can help your organization secure your workforce or consumer applications against identity fraud, cyberattacks and account takeover.
Media Contacts
Walter Fowler
1-631-334-3864
[email protected]
Investor Relations Contacts
Gateway Group, Inc.
Cody Slach and Alex Thompson
1-949-574-3860
[email protected]
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