Winnebago Industries' marine brands, Barletta and Chris-Craft, received 2024 CSI Awards for customer satisfaction at the Miami Boat Show.
Quiver AI Summary
Winnebago Industries announced that its marine brands, Barletta Pontoon Boats and Chris-Craft, received 2024 Customer Satisfaction Index (CSI) Awards from the National Marine Manufacturers Association (NMMA) at the 2025 Discover Boating Miami International Boat Show. This recognition, awarded for achieving high customer satisfaction ratings for 17 consecutive years, underscores the companies' commitment to quality and exceptional customer experiences. Barletta's president Jeff Haradine expressed pride in the award, highlighting their focus on high-quality pontoon boats. Additionally, Chris-Craft’s Sportster 28 model earned an honorable mention in the Innovation Awards. Winnebago Industries, known for its range of outdoor lifestyle products, emphasizes customer satisfaction as a core value reflected in their craftsmanship and innovation.
Potential Positives
- Winnebago Industries' marine brands, Barletta Pontoon Boats and Chris-Craft, received the prestigious 2024 Customer Satisfaction Index (CSI) Awards from the National Marine Manufacturers Association, highlighting their commitment to high customer satisfaction.
- Chris-Craft's Sportster 28 model was recognized with an Innovation Award honorable mention, showcasing the company's dedication to innovation in the boating industry.
- This marks the sixth consecutive year Barletta Boats has received the CSI Award, underscoring its reputation for quality and customer service.
- The recognition demonstrates Winnebago's commitment to excellence in craftsmanship and customer experience, supporting long-term growth opportunities for the company.
Potential Negatives
- Despite receiving prestigious Customer Satisfaction Index Awards, the press release does not address any potential issues or past criticisms regarding product quality or customer service, which may lead to questions about transparency.
- The focus on awards and customer satisfaction may give a surface-level impression, overshadowing potential challenges the company faces in maintaining its competitive edge in the evolving marine market.
- The lack of specific details about future product developments or innovations could imply a stagnant growth trajectory for the company in an increasingly competitive industry.
FAQ
What brands received the 2024 Customer Satisfaction Index Awards?
The awards were given to Winnebago's marine brands, Barletta Pontoon Boats and Chris-Craft.
How many years has Chris-Craft achieved customer satisfaction recognition?
Chris-Craft has been recognized for achieving the highest level of customer satisfaction for 17 years in a row.
What is the basis for the CSI Awards from the NMMA?
The awards are based on data collected from customer surveys that assess overall satisfaction with products and services.
Which Chris-Craft model received an Innovation Award honorable mention?
The recently announced Sportster 28 model received an honorable mention in the innovation category.
What does Winnebago Industries focus on in its products?
Winnebago Industries focuses on high-quality craftsmanship, innovation, and customer satisfaction across its outdoor lifestyle products.
Disclaimer: This is an AI-generated summary of a press release distributed by GlobeNewswire. The model used to summarize this release may make mistakes. See the full release here.
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Full Release
EDEN PRAIRIE, Minn., Feb. 13, 2025 (GLOBE NEWSWIRE) -- Winnebago Industries (NYSE: WGO), a leading outdoor recreation product manufacturer, announced today that the company’s marine brands, Barletta Pontoon Boats and Chris-Craft, have been recognized with 2024 Customer Satisfaction Index (CSI) Awards by The National Marine Manufacturers Association (NMMA) at the 2025 Discover Boating® Miami International Boat Show®.
The Marine Industry Customer Satisfaction Awards are presented to manufacturers and dealers who are rated highest in overall satisfaction. These ratings are based on all data collected from customer surveys and is used to help improve the quality of products, develop support programs, track trends, and monitor and advance customer satisfaction efforts.
“We are honored to be recognized by NMMA for achieving and maintaining the highest level of customer satisfaction for 17 years in a row,” said Stephen Heese, president, Chris-Craft. “We take great pride in the craftsmanship and innovation that goes into every one of our boats, and this results in an exceptional ownership experience for our customers.”
The Marine Industry CSI Program currently surveys more than 175,000 new boat owners annually from the participating manufacturers. The CSI Awards program aims to improve the overall customer experience and support long-term growth opportunities for the industry. An independently measured standard of excellence of 90 percent or higher in customer satisfaction over the past program year was achieved for each award segment.
“The NMMA’s CSI Awards are universally recognized as the standard for customer satisfaction within the marine industry,” said Jeff Haradine, president of Barletta Boats. “We are honored to be recognized for the sixth year in a row. This award is a testament to our employees who take great pride in crafting high-quality pontoon boats.”
In addition, Chris-Craft’s recently announced Sportster 28 model received an Innovation Award honorable mention in the bowrider category. The Innovation Awards program presented at the Discover Boating® Miami International Boat Show® honors manufacturers and suppliers who bring new, innovative products for the boating industry to market.
“Relentless excellence and exceptional experience are two of Winnebago Industries guiding principles,” said Heese. These awards from NMMA are a reflection of our commitment to bring those principles to life every day in our work and in our products. Customer satisfaction is team sport and this wouldn’t be possible without our incredibly passionate team and dealer network across the country.”
About Winnebago Industries
Winnebago Industries, Inc. is a leading North American manufacturer of outdoor lifestyle products under the Winnebago, Grand Design, Chris-Craft, Newmar and Barletta brands, which are used primarily in leisure travel and outdoor recreation activities. The Company builds high-quality motorhomes, travel trailers, fifth-wheel products, outboard and sterndrive powerboats, pontoons, and commercial community outreach vehicles. Committed to advancing sustainable innovation and leveraging vertical integration in key component areas, Winnebago Industries has multiple facilities in Iowa, Indiana, Minnesota, and Florida. The Company’s common stock is listed on the New York Stock Exchange and traded under the symbol WGO. For access to Winnebago Industries' investor relations material or to add your name to an automatic email list for Company news releases, visit
http://investor.wgo.net
.
About Chris-Craft
Chris-Craft, America's boatbuilder Since 1874, leads the industry in craftsmanship and quality which represents the company's enduring devotion to its proud past. Chris-Craft is headquartered in Sarasota, Florida and has developed the following sterndrive and outboard power boat models for the 2023 Collection: The Launch, Launch GT, Calypso and the Catalina; which range in length from 24 to 35 feet. For more information, please visit:
www.chriscraft.com
. Chris-Craft is a fully owned subsidiary of Winnebago Industries (NYSE: WGO), a 65-year-old manufacturer of innovative outdoor lifestyle products.
About Barletta Boats
Barletta Boats is a premium marine manufacturer founded in 2017 with a focus on high-quality, innovative products, unrivaled customer experience and strong dealer relationships. Headquartered in Bristol, Ind., Barletta Boats is the fastest-growing company in the pontoon segment with an expansive network of dealer partners across the United States and Canada. The Barletta Boat lineup includes the Reserve, Lusso, Corsa, Cabrio, and Aria series. Visit
www.barlettapontoonboats.com
for more information. Barletta Pontoon Boats is a wholly owned subsidiary of Winnebago Industries (NYSE: WGO), a manufacturer of premium outdoor lifestyle products. For more information visit
www.winnebagoind.com
.
Media Contact: Daniel Sullivan [email protected]