TTEC expands Egypt operations, adding 3,500 jobs by 2029 to enhance global customer experience services.
Quiver AI Summary
TTEC Holdings, Inc. has announced a significant expansion of its operations in Egypt following the 2025 Global Offshoring Summit in Cairo. Company President John Abou participated in high-level discussions with government officials and signed an agreement with the Information Technology Industry Development Agency to bolster TTEC's Cairo workforce by 3,500 employees by 2029 to meet increasing global demand. Since entering Egypt in 2023, TTEC has established a facility in Maadi Technology Park, which currently supports 11 languages with over 500 employees. The Cairo site will enhance TTEC’s capacity for integrated customer experience services and serve as an innovation hub for AI-enabled solutions. This expansion underlines Egypt's role as a key player in the global offshoring and digital services sector.
Potential Positives
- TTEC is expanding its operations in Egypt by adding 3,500 employees by 2029, demonstrating significant growth in response to global client demand.
- The company has established partnerships with the Egyptian government and ITIDA, reinforcing its commitment to Egypt as a strategic global hub for customer experience services.
- The Cairo facility will serve as an innovation hub for next-generation CX technologies and AI-enabled solutions, enhancing TTEC's service offerings.
- The expansion is expected to create thousands of jobs in various sectors, supporting local economic growth and talent development in Egypt.
Potential Negatives
- Expansion in Egypt may raise concerns about potential job losses in other regions where TTEC operates, as resources are shifted to the new hub.
- The large-scale hiring plan might put pressure on TTEC's existing operational resources and management, potentially leading to growing pains as the company scales.
- Investing heavily in a single foreign market could expose TTEC to geopolitical risks and economic fluctuations within Egypt.
FAQ
What is TTEC's recent announcement about its Egypt operations?
TTEC announced a major expansion of its Egypt operations, including plans to hire an additional 3,500 employees by 2029.
When did TTEC first enter the Egypt market?
TTEC first entered the Egypt market in 2023, expanding its operations significantly in 2025.
How many languages can TTEC's Cairo facility support?
The Cairo facility currently supports 11 languages, including Arabic, English, and French.
What services will TTEC's Cairo facility provide?
The Cairo facility will provide integrated omnichannel support and serve as an innovation hub for AI-enabled solutions.
Who did TTEC partner with to expand its operations in Egypt?
TTEC signed a Memorandum of Understanding with the Information Technology Industry Development Agency (ITIDA) for its expansion.
Disclaimer: This is an AI-generated summary of a press release distributed by GlobeNewswire. The model used to summarize this release may make mistakes. See the full release here.
$TTEC Hedge Fund Activity
We have seen 58 institutional investors add shares of $TTEC stock to their portfolio, and 70 decrease their positions in their most recent quarter.
Here are some of the largest recent moves:
- CHARLES SCHWAB INVESTMENT MANAGEMENT INC added 465,427 shares (+52.0%) to their portfolio in Q3 2025, for an estimated $1,563,834
- GSA CAPITAL PARTNERS LLP added 318,589 shares (+800.7%) to their portfolio in Q3 2025, for an estimated $1,070,459
- D. E. SHAW & CO., INC. removed 247,667 shares (-37.4%) from their portfolio in Q3 2025, for an estimated $832,161
- ALLSPRING GLOBAL INVESTMENTS HOLDINGS, LLC removed 234,980 shares (-100.0%) from their portfolio in Q3 2025, for an estimated $789,532
- WALLEYE CAPITAL LLC removed 183,776 shares (-100.0%) from their portfolio in Q3 2025, for an estimated $617,487
- SCHONFELD STRATEGIC ADVISORS LLC removed 165,000 shares (-100.0%) from their portfolio in Q2 2025, for an estimated $793,649
- MARSHALL WACE, LLP added 146,361 shares (+96.0%) to their portfolio in Q3 2025, for an estimated $491,772
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Full Release
AUSTIN, Texas, Nov. 25, 2025 (GLOBE NEWSWIRE) -- TTEC Holdings, Inc. (NASDAQ: TTEC ), a leading global CX (customer experience) technology and services innovator for AI-enhanced CX, today announced a major expansion of its Egypt operations following the 2025 Global Offshoring Summit in Cairo.
During the visit, TTEC Engage President John Abou participated in a Presidential Roundtable with global industry leaders, met with senior Egyptian government leaders including the Prime Minister of Egypt and Minister of ICT, and signed a Memorandum of Understanding (MOU) with the Information Technology Industry Development Agency ( ITIDA ) to support the company’s plan to scale its Cairo operations. Under the agreement, TTEC will expand its workforce by an additional 3,500 employees by 2029 to meet growing global client demand.
Expanding a Strategic Global Hub
TTEC first entered Egypt in 2023 and expanded again in early 2025 with the opening of its state-of-the-art facility in Maadi Technology Park . The site currently has over 500 employees who can support 11 languages — Arabic, English, French, German, Italian, Spanish, Dutch, Portuguese, Russian, Turkish, and Hebrew — and the workforce will continue to scale as client needs grow.
“Egypt has become an essential part of our global delivery network,” said Abou. “The strength of Egypt’s multilingual talent, combined with the support we’ve received from ITIDA and the Egyptian government, positions Cairo as a world-class hub for delivering the future of customer experience.”
Accelerating Egypt’s Digital Services Growth
TTEC’s Cairo facility enhances the company’s ability to deliver integrated omnichannel support — including voice, chat, social media, messaging, analytics, and back-office services. It also serves as an innovation hub for piloting next-generation CX technologies and AI-enabled solutions for global clients.
The expansion will create thousands of jobs across frontline support, operations, technology, data analysis, and quality assurance, supported by extensive training in AI tools, cloud systems, cybersecurity, and multilingual engagement.
“TTEC’s continued investment reinforces Egypt’s position as a leading destination for global offshoring and digital services,” said Eng. Ahmed Elzaher, CEO of ITIDA. "We look forward to deepening our partnership as TTEC scales its presence in Cairo. At ITIDA, we view each new center and every expansion as a commitment — a commitment to help it grow and ensure it unlocks its full potential.”
About TTEC
TTEC (pronounced T-TEC) Holdings, Inc. (NASDAQ:
TTEC
) is a leading global CX (customer experience) technology and services innovator for AI-enabled digital CX solutions. Serving iconic and disruptive brands, TTEC’s outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next-gen digital technology, the Company's TTEC Digital business designs, builds, and operates omnichannel contact center technology, CRM, AI, and analytics solutions. The Company’s TTEC Engage business delivers AI-enhanced customer engagement, customer acquisition and growth, tech support, back office, and fraud prevention services. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client, customer, and employee satisfaction scores across the globe. The Company’s employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. To learn more visit us at
https://www.ttec.com/emea
Media Contact
Meredith Matthews
[email protected]
A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/e6fdd6c3-2b1a-4dd2-99b4-49dc0d6db03c
A video accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/f7c73c85-1b74-494b-95a9-6941088122de
