TTEC Holdings expands customer experience services in Latin America, achieving significant improvements for global financial institutions.
Quiver AI Summary
TTEC Holdings, Inc. is enhancing its presence in Latin America's banking and financial services sector, achieving significant outcomes for major retail financial institutions. With over a decade of operation in the region and seven delivery centers in Mexico, Colombia, and Brazil, TTEC has implemented strategic changes that improved customer support for a leading global money transfer service, resulting in a 17% increase in customer experience scores and operational efficiencies that reduced staffing needs. The company has also begun new partnerships with global retail banks, further establishing itself as a key customer experience partner in the region. TTEC combines skilled talent, innovative technology, and a commitment to employee satisfaction, contributing to exceptional performance and customer trust. The company's operations serve as a strategic hub for delivering culturally aligned and efficient financial services customer experiences.
Potential Positives
- TTEC Holdings, Inc. has successfully improved customer experience scores by 17% for a major global money transfer service, indicating the effectiveness of its customer support strategies in Latin America.
- The company has established itself as a key player in the Latin American banking and financial services sector, attracting new engagements with multiple global retail banks, including one of the world’s top three institutions.
- TTEC's commitment to employee engagement is highlighted by its industry-leading retention rates and Great Place to Work® certification in several Latin American countries, enhancing its reputation as an employer and attracting top talent.
Potential Negatives
- The reduction from 180 to 125 full-time equivalents (FTEs) for the global money transfer service indicates significant downsizing, which could raise concerns about job security and employee morale within the company.
- While the press release emphasizes operational excellence and client satisfaction, it does not address potential risks or challenges associated with their rapid expansion and reliance on nearshore operations, which might impact service quality in the long run.
- Despite claims of industry-leading employee retention and satisfaction, the concentration in Latin America may expose the company to regional economic or political instability risks that could affect performance and employee stability.
FAQ
What services does TTEC provide in Latin America?
TTEC offers customer experience technology and services, focusing on the banking and financial sectors across Mexico, Colombia, and Brazil.
How has TTEC improved customer support for financial institutions?
TTEC enhanced customer support for a global money transfer service in Colombia, achieving a 17% rise in customer experience scores.
What is TTEC’s approach to employee retention?
TTEC prioritizes career development and employee satisfaction, resulting in industry-leading retention ratings and recognition as a Great Place to Work.
Why choose TTEC for banking customer experience solutions?
TTEC combines skilled talent, cultural alignment, and innovative technology to deliver efficient and empathetic customer experiences in the banking sector.
Where can I find career opportunities with TTEC in Latin America?
Visit TTEC's website to explore career opportunities and learn more about their Latin American operations at ttec.com.
Disclaimer: This is an AI-generated summary of a press release distributed by GlobeNewswire. The model used to summarize this release may make mistakes. See the full release here.
$TTEC Hedge Fund Activity
We have seen 58 institutional investors add shares of $TTEC stock to their portfolio, and 70 decrease their positions in their most recent quarter.
Here are some of the largest recent moves:
- CHARLES SCHWAB INVESTMENT MANAGEMENT INC added 465,427 shares (+52.0%) to their portfolio in Q3 2025, for an estimated $1,563,834
- GSA CAPITAL PARTNERS LLP added 318,589 shares (+800.7%) to their portfolio in Q3 2025, for an estimated $1,070,459
- D. E. SHAW & CO., INC. removed 247,667 shares (-37.4%) from their portfolio in Q3 2025, for an estimated $832,161
- ALLSPRING GLOBAL INVESTMENTS HOLDINGS, LLC removed 234,980 shares (-100.0%) from their portfolio in Q3 2025, for an estimated $789,532
- WALLEYE CAPITAL LLC removed 183,776 shares (-100.0%) from their portfolio in Q3 2025, for an estimated $617,487
- SCHONFELD STRATEGIC ADVISORS LLC removed 165,000 shares (-100.0%) from their portfolio in Q2 2025, for an estimated $793,649
- MARSHALL WACE, LLP added 146,361 shares (+96.0%) to their portfolio in Q3 2025, for an estimated $491,772
To track hedge funds' stock portfolios, check out Quiver Quantitative's institutional holdings dashboard.
Full Release
AUSTIN, Texas, Nov. 20, 2025 (GLOBE NEWSWIRE) -- TTEC Holdings, Inc. (NASDAQ: TTEC ), a leading global CX (customer experience) technology and services innovator, continues to expand its footprint and impact across Latin America’s banking and financial services sector, achieving compelling results for some of the world’s most respected retail financial institutions.
TTEC has been operating in Latin America and strengthening customer relationships for more than a decade, with seven delivery centers located across Mexico, Colombia, and Brazil .
For one major global money transfer service, TTEC’s bilingual team in Colombia retrained and restructured customer support operations, achieving a 17% rise in customer experience scores , a 98% empathy score , and a 15% drop in average handle time . Efficiency gains enabled the company to scale back from 180 full-time equivalents (FTEs) to a more cost-effective 125 FTEs for the support it needed. The success became a benchmark for how process innovation and emotionally intelligent service can transform financial interactions.
Building on these results, TTEC has launched new engagements with multiple global retail banks , including one of the world’s top three institutions , further strengthening its position as the CX partner of choice for banking clients in Latin America . From its state-of-the-art facilities in Mexico City, Barranquilla, Bogotá, and São Paulo , TTEC provides nearshore, Spanish- and Portuguese-language support that delivers operational excellence, compliance rigor, and human connection.
“Our Latin American operations are driving growth for retail banking clients who expect best-in-class customer experiences,” said John Abou , president of TTEC Engage. “The combination of skilled talent, cultural alignment, and innovative technology allows us to deliver faster resolutions and more empathetic experiences that build long-term customer trust.”
People-first performance that drives client results
TTEC’s success in the region is fueled by its ability to attract, engage, and retain exceptional talent in a highly competitive market. The company has industry-leading employee retention and satisfaction ratings and is a certified Great Place to Work® in Mexico, Colombia, and Brazil.
“Our people are our advantage,” said Fernando Covelli, senior vice president of LATAM operations at TTEC. “From Mexico City to Bogotá to São Paulo, we invest in building careers — not just filling roles — and that commitment translates directly into higher performance and stronger customer outcomes.”
As U.S. and global retail banks seek nearshore partners that offer cultural affinity, cost efficiency, and operational excellence, TTEC’s Latin American network has emerged as a strategic hub for financial services CX delivery — blending technology and humanity to strengthen customer relationships and drive growth.
To learn more about TTEC’s LATAM operations and career opportunities, visit https://www.ttec.com/about-us/global-locations/latin-america .
About TTEC:
TTEC (pronounced T-TEC) Holdings, Inc. (NASDAQ: TTEC) is a leading global CX (customer experience) technology and services innovator for AI-enabled digital CX solutions. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next-gen digital technology, the Company's TTEC Digital business designs, builds, and operates omnichannel contact center technology, CRM, AI, and analytics solutions. The Company's TTEC Engage business delivers AI-enhanced customer engagement, customer acquisition and growth, tech support, back office, and fraud prevention services. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client, customer, and employee satisfaction scores across the globe. The Company's employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. To learn more visit us at ttec.com .
Media Contact
Meredith Matthews
[email protected]
A video accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/f91bec5e-ab08-4775-ba8c-a38eedf6aea9
