Nutanix Unveils Financial Services Enterprise Cloud Index Findings Highlighting GenAI Adoption and Infrastructure Challenges

Nutanix's survey reveals widespread GenAI adoption in financial services, highlighting skills gaps and security concerns.

Quiver AI Summary

Nutanix published the results of its seventh annual Financial Services Enterprise Cloud Index survey, revealing that nearly all financial services organizations are using Generative AI (GenAI) applications, primarily for customer support and content development. However, these organizations face challenges, including a significant skills gap in managing GenAI with their existing infrastructure, with 97% acknowledging that they need to enhance security for their GenAI models. The survey highlighted the importance of modernizing infrastructure, as 92% of respondents indicated that their current setup hinders the full adoption of cloud-native applications. Additionally, the IT talent shortage could impede GenAI expansion, with 98% of leaders reporting difficulties in scaling these technologies. Security and compliance remain top priorities, with 96% stating that GenAI is affecting their data security concerns. Overall, the report indicates a long-term commitment to GenAI adoption among financial services, though it underscores the need for improved tools to measure its return on investment.

Potential Positives

Nutanix's seventh annual Financial Services Enterprise Cloud Index survey reveals strong adoption of GenAI applications among financial services organizations, highlighting Nutanix's relevance in a rapidly evolving market.
The report indicates that financial institutions view containers and hybrid cloud not just as upgrades but as essential tools for enhancing customer value and driving innovation.
Nutanix emphasizes the growing importance of security and compliance in the deployment of GenAI, positioning itself as a trusted partner for organizations navigating the complexities of AI security.
The survey results point to a long-term commitment by financial services leaders to GenAI innovations, suggesting potential future demand for Nutanix's solutions in this space.

Potential Negatives

Significant concerns regarding data security and privacy are raised by 97% of respondents, highlighting potential risks associated with GenAI applications that could impact Nutanix's reputation in the market.
92% of organizations report that their current infrastructure requires improvement to support GenAI workloads, indicating that many clients may not be fully equipped to leverage Nutanix's offerings effectively.
An overwhelming 98% of respondents face challenges in scaling GenAI due to a talent shortage, which could hinder the adoption of Nutanix's solutions and limit market growth opportunities.

FAQ

What is the Nutanix Financial Services Enterprise Cloud Index survey?

The survey measures cloud adoption progress among financial services organizations and assesses GenAI application usage and challenges.

How are financial services organizations using GenAI?

Nearly all organizations are leveraging GenAI for customer support, content development, and automation, but face security concerns.

What challenges do financial services face with GenAI adoption?

Key challenges include a skills gap, infrastructure modernization needs, and the complexity of scaling GenAI from development to production.

What are the expected returns on investment for GenAI in financial services?

While 39% anticipate losses in the next year, 58% expect gains within one to three years, indicating a long-term ROI perspective.

How has GenAI affected data security priorities in financial services?

GenAI is reshaping security and privacy priorities, with 96% of respondents acknowledging the need for improved data security measures.

Disclaimer: This is an AI-generated summary of a press release distributed by GlobeNewswire. The model used to summarize this release may make mistakes. See the full release here.

Full Release

SAN JOSE, Calif., July 15, 2025 (GLOBE NEWSWIRE) -- Nutanix (NASDAQ: NTNX ), a leader in hybrid multicloud computing, announced the findings of its seventh annual global Financial Services Enterprise Cloud Index (ECI) survey and research report, which measures enterprise progress with cloud adoption in the industry. The research showed that nearly all the financial services organizations surveyed are currently leveraging GenAI applications or workloads today, with a focus on real-life applications gravitating towards customer support and content development.

Despite widespread GenAI adoption, financial services organizations are struggling to keep pace. Most cite a skills gap needed to manage GenAI with existing infrastructure. Moreover, 97% of respondents admit they could do more to secure their GenAI models and applications.

“Financial services organizations are turning to containers and hybrid cloud not just as technology upgrades, but as strategic enablers of customer value,” said Lee Caswell, SVP of Product and Solutions Marketing at Nutanix. “This year’s ECI report highlights how these technologies are delivering measurable ROI by powering GenAI applications that enhance fraud detection, strengthen cybersecurity, and elevate customer engagement. For financial institutions, containers and hybrid cloud have become essential tools to drive innovation, agility, and trust in a rapidly evolving digital landscape.

“But AI and how organizations want to use it is also changing very rapidly. While GenAI remains a part of their activities, beyond the findings in the report, our customers are telling us they have moved to adopt agentic AI and are looking to harness its potential across their organizations and in how they interact with their customers.”

The report surveyed financial services leaders on GenAI adoption, Kubernetes, and container use, and where they’re running mission-critical applications today—and where they plan to run them next. Key findings include:

GenAI Adoption Is Widespread but Not Without Risk: Nearly all industry respondents report using some form of GenAI today, with current use cases focused on customer support, content generation, and automation. However, data privacy and security stand out as the top concerns, with 97% agreeing their organizations must do more to secure GenAI models and applications.
Infrastructure Modernization Is Needed for GenAI Success: 92% of respondents say their current infrastructure requires improvement to fully support cloud native applications and containers. Although containerization and Kubernetes are already in use, particularly for GenAI workloads, application portability and data silos persist as major hurdles.
IT Talent Shortage Could Slow Momentum: Nearly all respondents (98%) face challenges scaling GenAI from development to production, citing lack of skilled personnel and integration issues. While 62% of respondents are actively hiring for GenAI expertise, training and upskilling remain critical priorities.
Return on Investment (ROI) is a Priority but It’s a Long Game: 39% of respondents anticipate potential GenAI-related losses in the next 12 months, while 58% expect gains within one to three years. This suggests that financial services leaders are embracing a longer-term view of GenAI success but also underscores the need for better tools to measure GenAI ROI.
Security and Compliance Will Continue to be Important: The majority (96%) of respondents say GenAI is reshaping their data security and privacy priorities. Additionally, 90% express concern about data security in the broader IT vendor ecosystem, further highlighting the complexity of securing AI deployments.

For the seventh consecutive year, Nutanix commissioned a global research study to learn about the state of global enterprise cloud deployments, application containerization trends, and GenAI application adoption. In the Fall of 2024, U.K. researcher Vanson Bourne surveyed 1,500 IT and DevOps/Platform Engineering decision-makers around the world. The respondent base spanned multiple industries, business sizes, and geographies, including North and South America; Europe, the Middle East and Africa (EMEA); and Asia-Pacific-Japan (APJ) region.

To learn more about the report and findings, please download the full Financial Services Nutanix Enterprise Cloud Index, here and read the blog here .

About Nutanix
Nutanix is a global leader in cloud software, offering organizations a single platform for running applications and managing data, anywhere. With Nutanix, companies can reduce complexity and simplify operations, freeing them to focus on their business outcomes. Building on its legacy as the pioneer of hyperconverged infrastructure, Nutanix is trusted by companies worldwide to power hybrid multicloud environments consistently, simply, and cost-effectively. Learn more at www.nutanix.com or follow us on social media @nutanix.

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