Kinetic appoints Stacie Vongvanith as chief customer officer to enhance customer experience and service in fiber internet.
Quiver AI Summary
Kinetic, a prominent provider of fiber internet services, has introduced a new chief customer officer (CCO) role to enhance its customer experience. Stacie Vongvanith has been appointed as the first CCO, bringing over a decade of experience in telecommunications and customer analytics. Her role will focus on improving service quality and addressing customer issues swiftly, reflecting Kinetic's commitment to customer satisfaction. Vongvanith aims to position Kinetic as a leader in customer loyalty through a customer-first fiber experience, emphasizing that quality service and engagement are just as important as high internet speeds. Kinetic, which serves 1,400 markets across 18 states, continues to prioritize the needs and experiences of its customers.
Potential Positives
- Kinetic has established a new chief customer officer role, demonstrating a strong commitment to customer satisfaction and experience.
- Stacie Vongvanith, an industry leader with extensive experience, has been appointed as the first CCO, which could enhance Kinetic's market position and customer loyalty.
- The company aims to improve customer interactions and set a new standard for fiber internet service, focusing not just on speed but also on service quality.
- This initiative positions Kinetic as an insurgent fiber provider, highlighting its dedication to challenging the industry status quo in favor of customer needs.
Potential Negatives
- The establishment of a chief customer officer role may indicate previous shortcomings in customer experience and satisfaction that the company is now attempting to address.
- The announcement of significant leadership changes could imply instability within the company, raising concerns among stakeholders about the effectiveness of current management strategies.
- The introduction of this role suggests a reactive rather than proactive management approach to customer relations, potentially signaling a lack of robust customer engagement prior to this move.
FAQ
What is the new role created by Kinetic?
Kinetic has introduced the chief customer officer role to enhance its customer-focused approach.
Who is Kinetic’s first chief customer officer?
Stacie Vongvanith, an industry leader with extensive experience in telecom and broadband, is Kinetic's first CCO.
What are the goals of Kinetic's chief customer officer?
The CCO aims to improve customer experience, address pain points, and elevate service quality for Kinetic's fiber internet customers.
How does Kinetic plan to enhance customer loyalty?
Kinetic strives to position itself as a leader in customer loyalty through better service, technology, and experiences for its users.
Where can I find more information about Kinetic?
Additional information about Kinetic and its services is available at GoKinetic.com.
Disclaimer: This is an AI-generated summary of a press release distributed by GlobeNewswire. The model used to summarize this release may make mistakes. See the full release here.
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Full Release
LITTLE ROCK, Ark., Feb. 17, 2026 (GLOBE NEWSWIRE) -- Kinetic, a leader in residential and business fiber internet, has elevated the customer voice with the creation of its new chief customer officer role. The position, which is the first of its kind at Kinetic, underscores the company’s customer-obsessed approach and commitment to delivering better technology, service, value and experience for customers.
Industry leader Stacie Vongvanith will be Kinetic’s first CCO. Drawing on her years of telecom, cable and fiber internet experience, Vongvanith will enhance Kinetic's customer experience, identify pain points and act quickly to solve them, helping the company continue to raise the bar for its fast-growing, 100% fiber internet service.
“I’m thrilled to have Stacie join the Kinetic team. She’s a proven change-maker and her data-driven approach has repeatedly improved customer satisfaction, trust, and loyalty,” said John Harrobin, president of Kinetic. “I am confident her leadership will help us set a new standard for fiber internet service and experience.”
Vongvanith brings more than a dozen years in customer-based-analytics and retention strategies, overseeing large-scale teams in telecom and broadband. She most recently served as senior vice president of loyalty and analytics and acting head of the Consumer business unit at Frontier Communications. Prior to Frontier, Vongvanith led retention and analytics teams for both Charter Communications and Dish Network.
“I’m honored to join this world-class Kinetic team; we’re going to be laser-focused on growing a customer‑first fiber experience. Our customers will find that it’s not just about higher speeds; it’s about better service and experience, too, and Kinetic is committed to delivering all three,” said Vongvanith. “My north star is simple: position Kinetic as a leader in customer loyalty and raise the bar at every customer interaction, earning trust one install, one call, one neighborhood at a time.”
As the insurgent fiber provider, Kinetic is committed to challenging the status quo for its customers, putting their needs, priorities, challenges and experiences first.
For more information, visit
GoKinetic.com
.
About Kinetic: Kinetic, a business unit of Uniti (NASDAQ: UNIT), is a premier insurgent provider of multi-gigabit fiber internet, whole-home Wi-Fi, internet security, and voice services in 1,400 markets across 18 states in the Southwestern, Southeastern, Midwestern and Northeastern U.S. Additional information about Kinetic is available at gokinetic.com.
MEDIA CONTACT:
Megan Krtek
[email protected]
A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/8f5bdcc2-919f-4bdd-980e-b093e6440a8a
