Concentrix Corporation launched the latest iX Hero release, featuring new AI tools, Harmony and Clarity, enhancing customer experience.
Quiver AI Summary
Concentrix Corporation announced the latest version of its iX Hero product, which enhances customer experience delivery through agentic AI. The new release introduces two features, Harmony and Clarity, designed to improve communication by enhancing speech clarity and suppressing background noise. These innovations have shown to significantly enhance Communication Scores and Net Promoter Scores for clients such as PODS, which reports improved sales close rates. The iX Hero platform is scalable and built with high security and compliance standards, and it is now globally available for customer experience teams. Concentrix aims to blend technological advancements with deep human insights to create better customer interactions.
Potential Positives
- Introduction of iX Hero, which utilizes agentic AI to enhance customer interactions, signals innovative leadership in customer experience technology.
- New features, Harmony and Clarity, aim to significantly improve communication quality, with demonstrated results showing boosts in Communication Scores by 33.6% and Net Promoter Scores by 22.3%.
- Partnership with PODS highlights effectiveness and real-world application of iX Hero, with reported increases in sales close rates, indicating strong market demand for the product.
- Global availability and scalability of the new iX Hero release, optimized for various markets, positions Concentrix for expanded reach and customer engagement across diverse regions.
Potential Negatives
- The press release includes forward-looking statements that highlight inherent uncertainties and risks associated with the performance of the new product, which could lead to skepticism among investors and clients about the company's future capabilities.
- There is a lack of detailed information regarding the actual implementation success and customer feedback of iX Hero, which may raise questions about the product's effectiveness in real-world settings.
- While the press release emphasizes benefits such as increased sales close rates, it does not provide specific data on customer retention or overall satisfaction, which are critical metrics for evaluating the true impact of the product on client performance.
FAQ
What is iX Hero by Concentrix?
iX Hero is an advanced AI-driven solution that enhances customer experience by optimizing interactions through agentic AI technologies.
What are the new features in iX Hero?
The latest release includes two features: Harmony for improved speech clarity and Clarity for background noise suppression.
How does iX Hero benefit customer service?
iX Hero improves customer interactions, boosting Communication Scores by 33.6% and Net Promoter Scores by 22.3% according to production studies.
Who are the clients using iX Hero?
PODS, an industry leader in moving and storage, utilizes iX Hero to enhance their customer experience and sales close rates.
Where is iX Hero available?
iX Hero is available globally, optimized for use with customer experience teams in the Philippines, India, and Latin America.
Disclaimer: This is an AI-generated summary of a press release distributed by GlobeNewswire. The model used to summarize this release may make mistakes. See the full release here.
$CNXC Insider Trading Activity
$CNXC insiders have traded $CNXC stock on the open market 16 times in the past 6 months. Of those trades, 1 have been purchases and 15 have been sales.
Here’s a breakdown of recent trading of $CNXC stock by insiders over the last 6 months:
- OLIVIER DUHA has made 0 purchases and 10 sales selling 108,843 shares for an estimated $5,274,970.
- CORMAC J TWOMEY (EVP, Global Ops & Delivery) has made 0 purchases and 5 sales selling 2,500 shares for an estimated $131,905.
- CHRISTOPHER A CALDWELL (President and CEO) purchased 1,000 shares for an estimated $46,000
To track insider transactions, check out Quiver Quantitative's insider trading dashboard.
$CNXC Hedge Fund Activity
We have seen 171 institutional investors add shares of $CNXC stock to their portfolio, and 146 decrease their positions in their most recent quarter.
Here are some of the largest recent moves:
- AQR CAPITAL MANAGEMENT LLC added 3,068,916 shares (+850.1%) to their portfolio in Q1 2025, for an estimated $170,754,486
- FMR LLC removed 1,134,809 shares (-53.3%) from their portfolio in Q1 2025, for an estimated $63,140,772
- FULLER & THALER ASSET MANAGEMENT, INC. removed 537,365 shares (-18.0%) from their portfolio in Q1 2025, for an estimated $29,898,988
- DEPRINCE RACE & ZOLLO INC removed 507,794 shares (-50.3%) from their portfolio in Q1 2025, for an estimated $28,253,658
- MILLENNIUM MANAGEMENT LLC removed 494,184 shares (-85.4%) from their portfolio in Q1 2025, for an estimated $27,496,397
- CAUSEWAY CAPITAL MANAGEMENT LLC removed 409,812 shares (-100.0%) from their portfolio in Q1 2025, for an estimated $22,801,939
- MARSHALL WACE, LLP removed 342,494 shares (-57.8%) from their portfolio in Q1 2025, for an estimated $19,056,366
To track hedge funds' stock portfolios, check out Quiver Quantitative's institutional holdings dashboard.
$CNXC Analyst Ratings
Wall Street analysts have issued reports on $CNXC in the last several months. We have seen 3 firms issue buy ratings on the stock, and 0 firms issue sell ratings.
Here are some recent analyst ratings:
- Canaccord Genuity issued a "Buy" rating on 06/30/2025
- Barrington Research issued a "Outperform" rating on 06/27/2025
- Baird issued a "Outperform" rating on 06/26/2025
To track analyst ratings and price targets for $CNXC, check out Quiver Quantitative's $CNXC forecast page.
$CNXC Price Targets
Multiple analysts have issued price targets for $CNXC recently. We have seen 4 analysts offer price targets for $CNXC in the last 6 months, with a median target of $67.0.
Here are some recent targets:
- Joseph Vafi from Canaccord Genuity set a target price of $80.0 on 06/30/2025
- Ruplu Bhattacharya from B of A Securities set a target price of $61.0 on 06/27/2025
- Vincent Colicchio from Barrington Research set a target price of $62.0 on 06/27/2025
- David Koning from Baird set a target price of $72.0 on 06/26/2025
Full Release
NEWARK, Calif., July 30, 2025 (GLOBE NEWSWIRE) -- Concentrix Corporation (NASDAQ: CNXC), a global technology and services leader, today announced the newest release of iX Hero , part of its expanding Intelligent Experience (iX) product suite.
iX Hero uses agentic AI to supercharge the way customer experiences are delivered. The latest release adds two new features, Harmony and Clarity, to create more effective customer interactions. iX Hero Harmony fine-tunes speech patterns for clearer pronunciation, making sure every word lands perfectly while keeping voices natural and authentic. iX Hero Clarity’s background noise suppression delivers clear audio, so customer conversations can stay focused on exceptional service.
These advanced AI technologies help clients transform interactions and deliver measurable results — boosting Communication Scores by 33.6% and Net Promoter Scores by 22.3% based on studies in production.
PODS, an industry leader in moving and storage , relies on iX Hero to drive a better overall customer experience. “Our mission is simple: make interactions fast and effective for our customers. With iX Hero’s agentic AI applications, we cut through complexity and deliver the insights our customers need, faster. This frees our time to grow our customer relationships — we’re already seeing a significant increase in our sales close rates this year using iX Hero,” said Bob Fowler, Chief Information Officer, PODS.
“We’ve blended decades of human connection insight with cutting-edge technology to help our clients create clearer, more captivating experiences for every customer using iX Hero Harmony and Clarity,” said Ryan Peterson, Chief Product Officer, Concentrix. “These features also make it possible for our clients to unlock new markets, access a more diverse talent pool, and build global teams without limits.”
The newest release of iX Hero is built for scale with top-tier security and compliance. It’s available now globally for clients and optimized to use with customer experience teams in the Philippines, India and Latin America. For more information,
meet iX Hero on the company website
.
About us: Powering a World That Works
Concentrix Corporation (NASDAQ: CNXC), a
Fortune
500
®
company, is the global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. Delivering outcomes unimagined across every major vertical in 70+ markets. Virtually everywhere. Visit
concentrix.com
to learn more.
Media Contact:
Marketing & Communications
Concentrix Corporation
[email protected]
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Safe Harbor Statement
This news release includes forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Forward-looking statements include, but are not limited to, statements regarding the company’s capabilities and product portfolio, the potential benefits associated with the use of iX Hero and the company’s other products and services, including enhanced clarity and understanding, customer satisfaction, and available talent pools, and statements that include words such as believe, expect, may, will, provide, could and should and other similar expressions. These forward-looking statements are inherently uncertain and involve substantial risks and uncertainties that could cause actual results to differ materially from those expressed or implied by such statements. Risks and uncertainties include, among other things, risks related to the company’s ability to successfully execute its strategy, competitive conditions in the company’s industry, and other factors contained in the Company’s Annual Report on Form 10-K for the fiscal year ended November 30, 2024 filed with the Securities and Exchange Commission and subsequent SEC filings. We do not undertake a duty to update forward-looking statements, which speak only as of the date on which they are made.
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