H.R. 3695: Social Security Access Act

This bill, known as the Social Security Access Act, aims to improve how individuals can access services from the Social Security Administration (SSA). It requires the Commissioner of Social Security to provide multiple ways for people to seek services, submit information, or apply for benefits under specific titles of the Social Security Act.

Service Channel Options

The bill mandates that individuals must be able to access SSA services through:

• Telephone Access: A toll-free number for inquiries and assistance with claims and appeals, including the option to speak with a representative during standard business hours.
• Online Access: A web portal where users can submit claims, track their applications, inquire about services, and get updates.
• In-Person Access: The ability to receive assistance at SSA field offices.

Telephone Service Requirements

The phone service provided must meet certain requirements, including:

• Availability in English, Spanish, and other languages, as needed.
• Accessibility in all geographic areas of the United States.
• Security measures to protect users’ identities and personal information.

Moreover, individuals will be allowed to complete major transactions over the phone, such as:

• Applying for Social Security benefits.
• Making changes to direct deposit information.

Reporting Requirements

The bill includes mandates for reporting on the implementation of these services:

• Initial Report: Within one year of the bill's enactment, the Comptroller General must report on the effectiveness of the services and any barriers encountered by users.
• Annual Reports: After the initial report, the SSA Commissioner must submit annual reports detailing:
• The number of individuals served through each service channel.
• The usage of the telephone service for applications and account changes.
• Average wait times for assistance through the phone service.
• Security measures in place for protecting personal information.
• Any challenges faced by individuals when accessing the service.
• Plans for improving telephone service, if necessary.

Goals of the Bill

Overall, the intention of the Social Security Access Act is to ensure that individuals can easily access and receive the support they need from the SSA, utilizing various methods of communication and personal assistance to cater to a wide range of needs.

Relevant Companies

None found